Hybrid Sales Support & CRM Specialist

Wolters Kluwer; Baltimore (MD); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is hiring a Sales Support Coordinator to optimize sales processes, manage complex orders, and maintain accurate CRM data. The role supports multiple departments and mentors junior staff while delivering detailed quotes and insightful dashboards.

You will operate in a hybrid US-office environment, bringing strong communication, Excel/PowerPoint skills, and a service-oriented mindset to a collaborative team dedicated to client success.

Qualifications

• CRM experience for data management and analysis.
• Clear and professional written/verbal communication.
• Meticulous data handling for complex orders and records.
• Proactive problem solving and process improvement mindset.
• Strong time management with ability to juggle multiple tasks.
• Collaborates effectively across departments to streamline workflows.
• Willingness to work a hybrid schedule from any US office.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM usage

Communication

Attention to detail

Problem solving

Time management

Team collaboration

Hybrid work

MS Office proficiency

Tools

CRM systems

Excel

PowerPoint

Job description

Wolters Kluwer is hiring a Sales Support Coordinator to optimize sales processes, manage complex orders, and maintain accurate CRM data. The role supports multiple departments and mentors junior staff while delivering detailed quotes and insightful dashboards.

You will operate in a hybrid US-office environment, bringing strong communication, Excel/PowerPoint skills, and a service-oriented mindset to a collaborative team dedicated to client success.