Hybrid Sales Operations Specialist

Wolters Kluwer; Columbus (OH); Hybride; USD 48 000 - 81 000; Plein temps

Avantages offerts par ce poste

Medical Plans

Dental Plans

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Résumé du poste

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver detailed quotes. You will ensure data integrity in the CRM, resolve intricate inquiries, and create insightful dashboards to empower the sales team.

You'll collaborate across departments, mentor junior associates, and support a hybrid schedule from any US office, contributing to a high-performance, customer-focused sales operation.

Qualifications

• Experience using CRM for data management and analytics.
• Excellent written and verbal communication.
• Strong attention to detail in high-complexity orders.
• Proven problem-solving abilities in sales support.
• Ability to manage multiple tasks efficiently.
• Advanced Excel and data presentation skills.
• Ability to collaborate across departments.
• Willingness to work a hybrid schedule from a US office.

Responsabilités

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Connaissances

CRM Expertise

Communication skills

Attention to detail

Problem solving

Time management

Microsoft Office (Excel)

Team collaboration

Hybrid work flexibility

Outils

CRM software

PowerPoint

Description du poste

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver detailed quotes. You will ensure data integrity in the CRM, resolve intricate inquiries, and create insightful dashboards to empower the sales team.

You'll collaborate across departments, mentor junior associates, and support a hybrid schedule from any US office, contributing to a high-performance, customer-focused sales operation.