Sales Enablement & Support Coordinator

Wolters Kluwer N.V.; Kentucky; Hybrid; USD 48,000 - 81,000; Full time

Job summary

Wolters Kluwer, a global leader in professional information services, is seeking a Customer Success Manager to drive complex orders, customize quotes, and maintain CRM data integrity. You will design training programs for sales teams, plan major events, and resolve intricate customer inquiries.

Ideal candidates bring CRM expertise, excellent communication, and strong presentation skills to a hybrid US-office role, with a comprehensive benefits package.

Qualifications

• CRM expertise for in-depth data management and analysis.
• Strong written and verbal communication for complex interactions.
• Attention to detail with high-complexity orders and data management.
• Experience in delivering training sessions to sales teams.
• Ability to create and present detailed analytics and reports.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Design and lead advanced product training programs for sales teams and partners.
• Plan and execute significant sales events and promotional activities.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM

Communication

Attention to Detail

Presentation Skills

Problem Solving

Time Management

Excel

PowerPoint

Team Collaboration

Tools

CRM software

Job description

Wolters Kluwer, a global leader in professional information services, is seeking a Customer Success Manager to drive complex orders, customize quotes, and maintain CRM data integrity. You will design training programs for sales teams, plan major events, and resolve intricate customer inquiries.

Ideal candidates bring CRM expertise, excellent communication, and strong presentation skills to a hybrid US-office role, with a comprehensive benefits package.