Sales Operations Specialist (Hybrid)

Wolters Kluwer; Boston (MA); Híbrido; USD 48.000 - 81.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

401(k)

Paid Parental Leave

Descripción de la vacante

Wolters Kluwer is seeking a Sales Support Coordinator to enhance sales processes and data accuracy in a hybrid US office setup. You will manage complex orders, craft detailed quotes, and maintain CRM data integrity while supporting senior sales staff.

You will create insightful reports and dashboards, collaborate across departments, and mentor junior team members to ensure efficient, accurate sales operations. This role offers strong benefits and growth within WK.

Formación

• CRM expertise and data management capabilities.
• Strong written and verbal communication skills.
• Meticulous attention to detail in handling complex orders and data.
• Proven problem-solving abilities in sales support scenarios.
• Effective time management across diverse tasks and priorities.
• Collaborative mindset for cross-department initiatives.

Responsabilidades

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Conocimientos

CRM expertise

Communication

Attention to detail

Problem solving

Time management

Team collaboration

Hybrid work readiness

Herramientas

CRM software

Excel

PowerPoint

Descripción del empleo

Wolters Kluwer is seeking a Sales Support Coordinator to enhance sales processes and data accuracy in a hybrid US office setup. You will manage complex orders, craft detailed quotes, and maintain CRM data integrity while supporting senior sales staff.

You will create insightful reports and dashboards, collaborate across departments, and mentor junior team members to ensure efficient, accurate sales operations. This role offers strong benefits and growth within WK.