Sales Operations Specialist — Growth & Order Excellence

Lever, Inc.; Northern (KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Time Off

Parental Leave

Caregiver Leave

Job summary

AHEAD is hiring a Sales Operations Specialist to independently manage the order execution process for assigned accounts, delivering high-level service and resolving issues with internal and external clients. The role emphasizes cross-department coordination to meet promised deadlines and ensure accurate order processing.

The position involves partnering with warehouse, manufacturing, and supply chain leadership to keep ETAs accurate, update orders for revisions, and drive process improvements.

Qualifications

• Ability to become a trusted partner to external clients, resulting in increased revenue.
• Ability to understand/analyze client needs and link them to company offerings.
• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.
• Strong verbal and written communication skills.
• Ability to easily build rapport at all levels with both internal and external clients.
• High level of attention to detail and exceptional organizational skills.
• Excellent time management and multi-tasking skills.
• Ability to adapt and react to quick changes.
• Ability to work independently on projects.
• Ability to work effectively and efficiently under pressure.
• Minimum of two years’ experience working in a high volume, fast-paced sales environment required.
• Minimum of two years’ experience in a sales operation's specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred.

Responsibilities

• Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking.
• Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and elevate to individual internal department managers for issue resolution.
• Collaborate with Product Engineering department to resolve engineering change request orders and facilitate timely communication between teams.
• Identify customer order process improvement opportunities and update external workflows for error-free submissions.
• Own customer profiles in ERP system to ensure data integrity before pushing to Hatch portal.
• Perform other related duties as assigned by Customer Service Manager.

Skills

Sales operations

Customer relationship

Communication skills

Attention to detail

Time management

Tools

ERP system

Hatch portal

Job description

AHEAD is hiring a Sales Operations Specialist to independently manage the order execution process for assigned accounts, delivering high-level service and resolving issues with internal and external clients. The role emphasizes cross-department coordination to meet promised deadlines and ensure accurate order processing.

The position involves partnering with warehouse, manufacturing, and supply chain leadership to keep ETAs accurate, update orders for revisions, and drive process improvements.