Sales Operations Specialist — Salesforce & Data Insights

1001 John Wiley & Sons, Inc.; Massachusetts; Hybrid; USD 54,000 - 74,000; Full time

Job summary

Wiley, parent company of zyBooks, is seeking a Sales Operations Specialist to support our sales and marketing teams by maintaining critical systems and data. You will surface insights through reporting, manage internal knowledge, and streamline workflows to empower our sales teams across higher education markets.

You'll collaborate with leadership to maintain data quality, develop dashboards, and expand our toolset (Salesforce, Mode, Salesloft).

Qualifications

• BA/BS degree or equivalent experience.
• Hands-on Salesforce experience.
• Strong written and verbal communication skills; comfortable presenting to both small and large groups.
• Proficiency with Excel and Google Sheets.
• Familiarity with Slack, Zoom, and Google/Microsoft Suite.
• Detail-oriented with a knack for staying organized across multiple priorities.
• A team-first attitude and genuine desire to help others.

Responsibilities

• First point of contact for incoming requests via our Sales Ops email alias and Slack channels — you're someone our teams rely on.
• Own and maintain our internal Knowledgebase, keeping it accurate, organized, and useful.
• Develop strong proficiency in Salesforce — including reporting, data management, and supporting team workflows and become a go-to resource for zyBooks sales.
• Help maintain data integrity and accuracy across all platforms so our teams can trust what they're looking at.
• Support report/dashboard creation, maintenance, and delivery to stakeholders across the zyBooks organization.
• Assist with managing our data mining assets and integration of 3rd party data.
• Collaborate closely with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst on team initiatives and projects.
• Learn and take ownership of a growing suite of sales tools and help troubleshoot in times of need.
• Partner with the Sales Operations Manager to develop and deliver clear 'how-to' sessions and process training for the broader team.
• Show up engaged and prepared for meetings where Sales Operations has a seat at the table.

Skills

Salesforce

Excel

Google Sheets

Slack

Zoom

Google Suite

Microsoft Suite

SQL

Mode Analytics

HTML/CSS

Salesloft

Education

BA/BS degree or equivalent experience

Tools

Mode Analytics

Salesloft

Salesforce

Job description

Wiley, parent company of zyBooks, is seeking a Sales Operations Specialist to support our sales and marketing teams by maintaining critical systems and data. You will surface insights through reporting, manage internal knowledge, and streamline workflows to empower our sales teams across higher education markets.

You'll collaborate with leadership to maintain data quality, develop dashboards, and expand our toolset (Salesforce, Mode, Salesloft).