Sales Ops Specialist: Power Data, Dashboards & Enablement

Wiley; United States; Remote; USD 54,000 - 74,000; Full time

Job summary

Wiley is seeking a Sales Operations Specialist to support our sales and marketing teams by maintaining critical systems and data. You will help surface insights through reporting, ensure data integrity, and enable smoother workflows for our field teams across zyBooks.

You'll gain hands-on Salesforce experience, own knowledge bases, and collaborate with leadership to drive efficiency. This role offers growth in a market-leading STEM education platform.

Qualifications

• BA/BS degree or equivalent experience.
• Hands-on Salesforce experience.
• Strong written and verbal communication skills; comfortable presenting to both small and large groups.
• Proficiency with Excel and Google Sheets.
• Familiarity with collaboration and productivity tools like Slack, Zoom, and Google/Microsoft Suite.
• Detail-oriented with a knack for staying organized across multiple priorities.
• A team-first attitude and genuine desire to help others.

Responsibilities

• First point of contact for incoming requests via our Sales Ops email alias and Slack channels — you're someone our teams rely on.
• Own and maintain our internal Knowledgebase, keeping it accurate, organized, and useful.
• Develop strong proficiency in Salesforce — including reporting, data management, and supporting team workflows and become a go-to resource for zyBooks sales.
• Help maintain data integrity and accuracy across all platforms so our teams can trust what they're looking at.
• Support report/dashboard creation, maintenance, and delivery to stakeholders across the zyBooks organization.
• Assist with managing our data mining assets and integration of 3rd party data.
• Collaborate closely with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst on team initiatives and projects.
• Learn and take ownership of a growing suite of sales tools and help troubleshoot in times of need.
• Partner with the Sales Operations Manager to develop and deliver clear "how-to" sessions and process training for the broader team.
• Show up engaged and prepared for meetings where Sales Operations has a seat at the table.

Skills

Salesforce

Communication

Detail orientation

Teamwork

Education

BA/BS or equivalent

Higher education/edtech background

Tools

Salesloft

HTML/CSS basics

SQL

Excel

Google Sheets

Slack

Zoom

Google Workspace

Job description

Wiley is seeking a Sales Operations Specialist to support our sales and marketing teams by maintaining critical systems and data. You will help surface insights through reporting, ensure data integrity, and enable smoother workflows for our field teams across zyBooks.

You'll gain hands-on Salesforce experience, own knowledge bases, and collaborate with leadership to drive efficiency. This role offers growth in a market-leading STEM education platform.