Sales Operations Specialist

1001 John Wiley & Sons, Inc.; Massachusetts; Hybrid; USD 54,000 - 74,000; Full time

Job summary

Wiley, parent company of zyBooks, is seeking a Sales Operations Specialist to support our sales and marketing teams by maintaining critical systems and data. You will surface insights through reporting, manage internal knowledge, and streamline workflows to empower our sales teams across higher education markets.

You'll collaborate with leadership to maintain data quality, develop dashboards, and expand our toolset (Salesforce, Mode, Salesloft).

Qualifications

• BA/BS degree or equivalent experience.
• Hands-on Salesforce experience.
• Strong written and verbal communication skills; comfortable presenting to both small and large groups.
• Proficiency with Excel and Google Sheets.
• Familiarity with Slack, Zoom, and Google/Microsoft Suite.
• Detail-oriented with a knack for staying organized across multiple priorities.
• A team-first attitude and genuine desire to help others.

Responsibilities

• First point of contact for incoming requests via our Sales Ops email alias and Slack channels — you're someone our teams rely on.
• Own and maintain our internal Knowledgebase, keeping it accurate, organized, and useful.
• Develop strong proficiency in Salesforce — including reporting, data management, and supporting team workflows and become a go-to resource for zyBooks sales.
• Help maintain data integrity and accuracy across all platforms so our teams can trust what they're looking at.
• Support report/dashboard creation, maintenance, and delivery to stakeholders across the zyBooks organization.
• Assist with managing our data mining assets and integration of 3rd party data.
• Collaborate closely with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst on team initiatives and projects.
• Learn and take ownership of a growing suite of sales tools and help troubleshoot in times of need.
• Partner with the Sales Operations Manager to develop and deliver clear 'how-to' sessions and process training for the broader team.
• Show up engaged and prepared for meetings where Sales Operations has a seat at the table.

Skills

Salesforce

Excel

Google Sheets

Slack

Zoom

Google Suite

Microsoft Suite

SQL

Mode Analytics

HTML/CSS

Salesloft

Education

BA/BS degree or equivalent experience

Tools

Mode Analytics

Salesloft

Salesforce

Job description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

zyBooks is looking for a Sales Operations Specialist to join the team. In this role, you’ll support our sales and marketing organizations by maintaining critical systems and data, serving as a first-line resource for internal teams and helping drive operational efficiency across a growing business. You’ll collaborate across the organization to keep tools running smoothly, surface insights through reporting, and make it easier for our sales teams to do their best work. This is a great opportunity to grow your sales operations skills while making a meaningful impact as a market leader in STEM education serving over 1.9M students across 1,800 academic institutions — come join us and help transform the way students learn!

Job Responsibilities:

• First point of contact for incoming requests via our Sales Ops email alias and Slack channels — you're someone our teams rely on.


• Own and maintain our internal Knowledgebase, keeping it accurate, organized, and useful.


• Develop strong proficiency in Salesforce — including reporting, data management, and supporting team workflows and become a go-to resource for zyBooks sales.


• Help maintain data integrity and accuracy across all platforms so our teams can trust what they're looking at.


• Support report/dashboard creation, maintenance, and delivery to stakeholders across the zyBooks organization.


• Assist with managing our data mining assets and integration of 3rd party data.


• Collaborate closely with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst on team initiatives and projects.


• Learn and take ownership of a growing suite of sales tools and help troubleshoot in times of need.


• Partner with the Sales Operations Manager to develop and deliver clear 'how-to' sessions and process training for the broader team.


• Show up engaged and prepared for meetings where Sales Operations has a seat at the table.

Required Qualifications:

• BA/BS degree or equivalent experience.


• Hands-on Salesforce experience.


• Strong written and verbal communication skills; comfortable presenting to both small and large groups.


• Proficiency with Excel and Google Sheets.


• Familiarity with collaboration and productivity tools like Slack, Zoom, and Google/Microsoft Suite.


• Detail-oriented with a knack for staying organized across multiple priorities.


• A team-first attitude and genuine desire to help others.

Preferred Qualifications:

• SQL or data querying experience (Mode is a plus).


• Basic HTML/CSS knowledge.


• Background in higher education or edtech.


• Comfortable with AI tools.


• Experience with Salesloft.

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

Salary Range: 54,300.00 USD to 74,166.66 USD #LI-MS1

Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.