Remote Sales Operations Specialist

Race; California; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Fiber internet

Job summary

Race is seeking a Sales Operations Specialist to drive revenue growth and customer retention from a California-based home office. The role focuses on executing targeted, data-driven sales campaigns and supporting essential back-office sales functions.

You will manage outbound engagement across the customer lifecycle, including upsell, cross-sell, win-back, and cancellation prevention initiatives. Collaborating with sales, marketing, and customer experience teams, you will leverage customer data,

Qualifications

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is required
• Associate degree (A.A.) or equivalent education in a related field of study is preferred
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• 2+ years of experience in inside sales, outbound sales, or campaign-based customer engagement
• Proven ability to communicate effectively and persuasively with customers across multiple channels (phone, email, SMS)
• Hands-on experience with CRM platforms and sales engagement tools, with the ability to accurately track activities and maintain customer records
• Strong organizational skills with the ability to manage and prioritize multiple campaigns simultaneously in a fast-paced environment
• Data-driven mindset with the ability to interpret campaign performance metrics and adjust outreach strategies accordingly
• Detail-oriented with a focus on accuracy in execution and documentation
• Self-motivated and results-oriented, with a focus on meeting or exceeding sales and retention targets
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Responsibilities

• Sales Campaign Execution
• Execute targeted outbound sales campaigns including up‑sell, win‑back, and pre‑sale conversion efforts
• Conduct outbound calling and follow up on abandoned orders and customer inquiries
• Engage customers across multiple touchpoints to drive conversion and revenue growth
• Reporting & Campaign Coordination
• Support campaign tracking, reporting, and performance monitoring
• Coordinate with internal teams to ensure alignment on campaign execution and timelines
• Serve as backup support for commission payouts and investor reporting to ensure accuracy and continuity of operations
• CRM & Data Management
• Maintain accurate and up‑to‑date customer records in CRM systems
• Ensure data integrity to support effective campaign targeting and reporting
• Key Performance Indicators (KPIs)
• Track and analyze performance metrics to evaluate campaign effectiveness
• Own and drive key KPIs including conversion rates, upsell revenue, win‑back success, and abandoned order recovery
• Optimize and improve campaign performance based on KPI trends and insights
• Report on and communicate results, providing recommendations for continuous improvement
• Manage sales Jira boards and maintain dashboards, ensuring data accuracy, timely updates, and clear visibility into pipeline performance
• Additional duties as required.

Skills

CRM platforms

Sales engagement tools

Multichannel communication

Data-driven mindset

Strong communication

Time management

Education

High School Diploma or GED

Associate degree (A.A.) in related field

Tools

CRM software

Jira

Office suite (MS Office)

Job description

Race is seeking a Sales Operations Specialist to drive revenue growth and customer retention from a California-based home office. The role focuses on executing targeted, data-driven sales campaigns and supporting essential back-office sales functions.

You will manage outbound engagement across the customer lifecycle, including upsell, cross-sell, win-back, and cancellation prevention initiatives. Collaborating with sales, marketing, and customer experience teams, you will leverage customer data,