Sales Operations & Order Coordination Specialist

HyTech Spring & Machine; Plainwell (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

HyTech Spring & Machine is seeking an Administrative Associate – Sales to support customers and the sales team by managing order and forecast entry, coordinating due dates across internal departments, and serving as the primary contact for lead times and delivery updates.

The role emphasizes order accuracy, clear communication, and collaboration with purchasing and materials teams to ensure inventory aligns with client demands and production schedules.

Qualifications

• Excellent verbal and written communication skills.
• Excellent sales and negotiation skills.
• Thorough understanding of technical or scientific products to be sold.
• Organized with attention to detail.
• Proven ability to build and maintain relationships with clients.
• Proficient with Microsoft Office Suite or related software.
• Professional working proficiency in Japanese is a plus.

Responsibilities

• Maintains relationships with clients in HyTech Spring & Machine customer base.
• Inputs sales forecast data, which may include forecasts provided by clients.
• Enters data and customer material into Made2Manage.
• Regularly reviews sales requirements, adding or maintaining new data as available.
• Consults with materials manager to ensure raw material inventory reflects, or will meet, expected sales trends.
• Answers inquiries from clients concerning products, schedule and deliver dates.
• Researches customers’ demands based on client’s material needs.
• Creates the work orders for the shipping department for customer demands and requirements.
• Enters shipment information in the form of ASN to customer portals as required.
• Verifies prices, terms of sales, and/or service agreements; reviews contract and submits customer purchase orders.
• Collaborates with purchasing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Periodically prepares and reports results, status of accounts, and leads to manager.
• Performs other duties as assigned.

Skills

Microsoft Office Suite

Japanese (proficiency)

Education

High school diploma or equivalent

One year related experience

Tools

Microsoft Office Suite

Job description

HyTech Spring & Machine is seeking an Administrative Associate – Sales to support customers and the sales team by managing order and forecast entry, coordinating due dates across internal departments, and serving as the primary contact for lead times and delivery updates.

The role emphasizes order accuracy, clear communication, and collaboration with purchasing and materials teams to ensure inventory aligns with client demands and production schedules.