Sales Operations & Customer Liaison Associate

HyTech Spring and Machine Corp.; Michigan; On-site; USD 25,000 - 39,000; Full time

Job summary

HyTech Spring and Machine Corp. is seeking an Administrative Associate – Sales to support customers and the sales team by entering forecasts, tracking orders, and coordinating due dates across departments.

You will be the main contact for lead times, changes, and delivery updates, ensuring accuracy and clear communication throughout production. The role emphasizes organization and strong communication with clients, with proficiency in Microsoft Office and potential Japanese language skills.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong sales and negotiation abilities are essential.
• Thorough understanding of technical or scientific products.
• Organized with close attention to detail and accuracy.

Responsibilities

• Maintains relationships with clients in HyTech Spring & Machine customer base.
• Inputs sales forecast data, including forecasts from clients.
• Enters data and customer material into Made2Manage.
• Regularly reviews sales requirements and updates data as needed.
• Consults with materials manager to align inventory with sales trends.
• Answers client inquiries on products, schedules, and delivery dates.
• Researches customer demands based on material needs.
• Creates work orders for shipping based on customer requirements.
• Enters shipment information as ASN into customer portals.
• Verifies prices, terms of sale, and service agreements; processes POs.
• Collaborates with purchasing and other staff to ensure accurate orders.
• Prepares and reports status of accounts and leads to management.
• Performs other duties as assigned.

Skills

Verbal and written communication

Sales and negotiation

Technical/product knowledge

Organized with detail

Relationship building

MS Office proficiency

Japanese language (nice to have)

Education

High school diploma or equivalent

At least 1 year related experience

On-the-job training accepted

Tools

Microsoft Office Suite

Job description

HyTech Spring and Machine Corp. is seeking an Administrative Associate – Sales to support customers and the sales team by entering forecasts, tracking orders, and coordinating due dates across departments.

You will be the main contact for lead times, changes, and delivery updates, ensuring accuracy and clear communication throughout production. The role emphasizes organization and strong communication with clients, with proficiency in Microsoft Office and potential Japanese language skills.