Sales Support & Order Coordination Specialist

Supermicro; San Jose (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro's Sales Support team seeks a dynamic Sales Support Specialist to assist sales teams, manage customer orders, and liaise across internal departments. This role provides technical and administrative product information and supports daily order processing and data entry.

Responsibilities include coordinating with sales, purchasing, production, procurement, and logistics; maintaining customer accounts; and ensuring timely order status updates and issue resolution.

Qualifications

• Data entry and order processing experience.
• Experience scheduling production and tracking orders.
• Strong communication and problem-solving skills.
• Customer service experience dealing with clients directly.
• Ability to work in a high-pressure environment with tight deadlines.
• Bilingual in Mandarin is a plus.

Responsibilities

• Maintain sales accounts and provide technical and administrative product information.
• Perform daily clerical tasks, data entry, quotations, and document processing.
• Monitor inventory and follow up on ETAs with purchasers.
• Coordinate between sales, purchasing, production, procurement, and logistics.
• Enter, monitor, and communicate order status and handle returns.

Skills

Data entry

Scheduling production

Order tracking

Customer service

Communication skills

Problem solving

Team player

Mandarin (bonus)

Job description

Supermicro's Sales Support team seeks a dynamic Sales Support Specialist to assist sales teams, manage customer orders, and liaise across internal departments. This role provides technical and administrative product information and supports daily order processing and data entry.

Responsibilities include coordinating with sales, purchasing, production, procurement, and logistics; maintaining customer accounts; and ensuring timely order status updates and issue resolution.