Sales Operations Specialist, Sales Experience

Acumed-ffe1f67; Addison (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Acumed LLC is seeking a Sales Operations Specialist in Addison, TX, to coordinate onboarding and offboarding for sales systems and tools. You will partner with HR, IT, and Sales Leadership to ensure tasks are completed accurately, on time, and with strong cross-functional collaboration.

The role requires technical aptitude, attention to detail, and experience with ticketing platforms like FreshService, ServiceNow, and Jira Service Management.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or related field.
• 2–4 years in Sales Operations, HR, IT Operations, or related role.
• Experience with ticketing systems: FreshService, ServiceNow, Jira Service Management.

Responsibilities

• Own and manage onboarding and offboarding processes for sales-specific systems and processes.
• Coordinate with HR, Sales Leadership, and IT to ensure tasks are completed accurately and on time.
• Ensure timely provisioning and de-provisioning of system access and credentials, including reporting tools and platforms.
• Maintain and improve checklists, templates, workflows, and process documentation.
• Identify and resolve onboarding/offboarding gaps and delays.
• Own the hypercare process and meetings for onboarding new independent consultant partners.
• Serve as the primary operational contact for Sales onboarding/offboarding workflows within FreshService.
• Translate business needs into structured ticketing workflows and service catalog processes with IT.
• Monitor ticket SLAs and drive timely resolution of requests.
• Support reporting on cycle times, ticket resolution, and process compliance.
• Assist Sales Operations with ad hoc projects.

Skills

Cross-functional coordination

Strong communication

Detail-oriented

Process improvement

Education

Bachelor’s degree in Business, Information Systems, Operations, or related field

Tools

FreshService

ServiceNow

Jira Service Management

Job description

Acumed LLCAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.Job ScopeThe Sales Operations Specialist is responsible for coordinating and executing sales personnel onboarding and offboarding, with a focus on operational accuracy, systems management, and cross-functional coordination. This role partners with IT, HR, Sales Leadership, and Sales Operations to ensure workflows for the U.S. Sales channel are effectively executed and continuously improved.A key responsibility is designing and managing onboarding and offboarding workflows through FreshService, including tracking tickets for system access and sales tools. This role serves as the operational owner of these processes, helping ensure timely execution and seamless transitions for new and departing sales personnel.This position requires technical aptitude, strong process discipline, attention to detail, and effective cross-functional collaboration.Duties/ResponsibilitiesOwn and manage onboarding and offboarding processes for sales-specific systems and processes.Coordinate with HR, Sales Leadership, and IT to ensure required tasks are completed accurately and on time.Ensure timely provisioning and de-provisioning of system access and credentials, including reporting tools, sales rosters, enablement platforms, compliance software, SAP, and other systems.Maintain and continuously improve standardized checklists, templates, workflows, and process documentation.Identify and proactively resolve or escalate onboarding/offboarding gaps and delays.Own the hypercare process and meetings for onboarding new independent consultant partners.Serve as the primary operational contact for Sales onboarding/offboarding workflows within FreshService.Partner with IT to translate business needs into structured ticketing workflows, system access requests, automation rules, and service catalog processes.Monitor ticket SLAs and drive timely resolution of onboarding/offboarding requests.Optimize systems and workflows to improve efficiency, accuracy, and scalability.Track sales personnel transitions and maintain accurate onboarding/offboarding records.Support reporting on cycle times, ticket resolution, and process compliance.Assist Sales Operations with ad hoc operational projects and system-related initiatives.QualificationsBachelor’s degree in Business, Information Systems, Operations, or a related field preferred.2–4 years of experience in Sales Operations, Human Resources, IT Operations, or a related operational role.Experience with ticketing systems such as FreshService, ServiceNow, Jira Service Management, or similar platforms.Understanding of onboarding/offboarding processes, preferably within a sales or commercial environment.Experience managing cross-functional workflows involving IT, HR, and business stakeholders.Strong technical aptitude and understanding of systems, access management, and workflow configuration.Highly organized and detail-oriented, with the ability to manage multiple concurrent processes.Strong communication and coordination skills with the ability to drive accountability across teams.Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.