Sales Operations & Onboarding Specialist

Acumed-ffe1f67; Addison (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Acumed LLC is seeking a Sales Operations Specialist in Addison, TX, to coordinate onboarding and offboarding for sales systems and tools. You will partner with HR, IT, and Sales Leadership to ensure tasks are completed accurately, on time, and with strong cross-functional collaboration.

The role requires technical aptitude, attention to detail, and experience with ticketing platforms like FreshService, ServiceNow, and Jira Service Management.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or related field.
• 2–4 years in Sales Operations, HR, IT Operations, or related role.
• Experience with ticketing systems: FreshService, ServiceNow, Jira Service Management.

Responsibilities

• Own and manage onboarding and offboarding processes for sales-specific systems and processes.
• Coordinate with HR, Sales Leadership, and IT to ensure tasks are completed accurately and on time.
• Ensure timely provisioning and de-provisioning of system access and credentials, including reporting tools and platforms.
• Maintain and improve checklists, templates, workflows, and process documentation.
• Identify and resolve onboarding/offboarding gaps and delays.
• Own the hypercare process and meetings for onboarding new independent consultant partners.
• Serve as the primary operational contact for Sales onboarding/offboarding workflows within FreshService.
• Translate business needs into structured ticketing workflows and service catalog processes with IT.
• Monitor ticket SLAs and drive timely resolution of requests.
• Support reporting on cycle times, ticket resolution, and process compliance.
• Assist Sales Operations with ad hoc projects.

Skills

Cross-functional coordination

Strong communication

Detail-oriented

Process improvement

Education

Bachelor’s degree in Business, Information Systems, Operations, or related field

Tools

FreshService

ServiceNow

Jira Service Management

Job description

Acumed LLC is seeking a Sales Operations Specialist in Addison, TX, to coordinate onboarding and offboarding for sales systems and tools. You will partner with HR, IT, and Sales Leadership to ensure tasks are completed accurately, on time, and with strong cross-functional collaboration.

The role requires technical aptitude, attention to detail, and experience with ticketing platforms like FreshService, ServiceNow, and Jira Service Management.