Senior Digital Product Enablement - Ops & Onboarding

Alcon; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Alcon in Fort Worth, TX, seeks a Sr. Associate in Digital Product Enablement to drive operational workflows, ticket triage, and system accuracy across Salesforce and Jira.

The role supports onboarding and account readiness, coordinates orders, and helps with contract management for digital tools. Ideal candidates have a bachelor’s degree or equivalent experience and 2 years of relevant work, with strong English communication and organizational skills.

Qualifications

• Bachelor's degree or equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs).
• The ability to fluently read, write, understand and communicate in English.
• 2 Years of Relevant Experience.

Responsibilities

• Manage and coordinate day-to-day operational activities that support ACE team efficiency.
• Triage and track ServiceNow tickets, partnering with L1/L2 support for timely resolution.
• Maintain system accuracy across Salesforce, Jira, and internal tools, including E2C tracking.
• Create and maintain Jira Epics with status updates and milestone tracking.
• Monitor and triage shared inboxes, ensuring timely routing and response coordination.
• Support Demo and Onboarding Meetings by capturing details and follow-ups.
• Coordinate scanner/device orders, tracking and delivery confirmation.
• Support contract coordination and sales order entry for digital tools.

Skills

Execution Excellence

Organization & Follow-Through

Collaboration

Problem-Solving

Continuous Improvement Mindset

Education

Bachelor's Degree or Equivalent

Job description

Alcon in Fort Worth, TX, seeks a Sr. Associate in Digital Product Enablement to drive operational workflows, ticket triage, and system accuracy across Salesforce and Jira.

The role supports onboarding and account readiness, coordinates orders, and helps with contract management for digital tools. Ideal candidates have a bachelor’s degree or equivalent experience and 2 years of relevant work, with strong English communication and organizational skills.