Healthcare Customer Service & Operations Specialist (Onsite)

Astura-Medical; Irving (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Astura Medical in Irving, TX seeks a Customer Service Specialist to act as the primary liaison between the sales force and internal operations. You will manage onboarding, approvals, and the lifecycle of sales orders, coordinating with shipping, purchasing, and operations to meet daily deadlines.

The role requires detail orientation, strong communication, and proficiency with Microsoft Office and ERP systems. On-site work with no remote options is provided.

Qualifications

• Creative thinker and problem solver.
• Motivated self-starter.
• Detail-oriented.
• Able to work in a high-paced environment.
• Expert-level computer and software skills.
• Advanced experience with Microsoft Office products including Outlook and Excel.
• Experience with ERP Software; SAP experience is a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Experience in Orthopedic Spine is preferred but not required.

Responsibilities

• Schedule Monday through Friday 10:00 AM - 7:00 PM.
• Administration of the distributor and sales onboarding process, including the preparation and distribution of various approval and legal documents.
• Processing and communication of sales orders and inventory requests.
• Management of outstanding purchase orders
• Processing requests for product, literature, shipping label, tracking, and other data
• Coordinating the transfer and delivery of inventory
• Handling returns and field inventory discrepancies
• Collaboration with internal departments such as Materials to ensure systems data is correct
• Available to work overtime when needed

Skills

Communication

Detail-oriented

Problem solving

Self-starter

Multi-tasking

Education

Some college or equivalent experience

Tools

SAP

Microsoft Office

Excel

Job description

Astura Medical in Irving, TX seeks a Customer Service Specialist to act as the primary liaison between the sales force and internal operations. You will manage onboarding, approvals, and the lifecycle of sales orders, coordinating with shipping, purchasing, and operations to meet daily deadlines.

The role requires detail orientation, strong communication, and proficiency with Microsoft Office and ERP systems. On-site work with no remote options is provided.