Sales Operations Manager - Order & Analytics Leader

Callaway Golf; Carlsbad (CA); On-site; USD 105,000 - 157,000; Full time

Job summary

Callaway Golf in Carlsbad, CA seeks an experienced operations leader to drive order management initiatives and optimize sales operations. You will supervise a team, coordinate with Supply Chain and IT, and ensure accurate order processing and program compliance.

The role requires a Bachelor’s degree with at least 5 years in operations/order management and 4 years in a supervisory capacity, with SAP and BI tools experience preferred. Golf industry exposure is a plus.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years’ experience in Operations, Order Management or similar.
• Minimum 4 years of Supervisory or Management experience required.
• Project Management experience preferred.
• Customer Service experience/background preferred.
• Golf industry experience preferred.

Responsibilities

• Drive revenue growth by identifying and enabling new programs and fulfillment solutions.
• Build tools to support reporting of the order book and financial reporting.
• Monitor daily order deliveries and coordinate with DC/Production managers for shipping.
• Develop, review, and report metrics for Sales Operations.
• Maintain process documentation for Sales Operations activities.
• Present product allocations decisions to the Sales Team and execute outputs.
• Manage and develop the Sales Operations team.
• Coordinate with Supply Chain and Sales on product commercialization and pricing in SAP/Order Tool.
• Ensure compliance with company policies and SOX/tax reporting.
• Collaborate to identify continuous improvement opportunities.
• Collaborate with Sales Program Manager and IT to code and price orders and support programs.
• Develop plans to review and react to orders in SAP.
• Implement and train sales processes for new business needs or programs.
• Coordinate and implement processes with business partners for special projects.
• Help define processes related to Order Management operations.
• Oversee documentation and updates across affected areas.
• Provide leadership to Order Management and Sales Operations ensuring accuracy and efficiency.

Skills

MS Word

Excel

PowerPoint

Power BI

SAP

Business Objects

Communication skills

Leadership

Project Management

Problem solving

Education

Bachelor’s degree

Tools

SAP

Business Objects

Job description

Callaway Golf in Carlsbad, CA seeks an experienced operations leader to drive order management initiatives and optimize sales operations. You will supervise a team, coordinate with Supply Chain and IT, and ensure accurate order processing and program compliance.

The role requires a Bachelor’s degree with at least 5 years in operations/order management and 4 years in a supervisory capacity, with SAP and BI tools experience preferred. Golf industry exposure is a plus.