Manager, Order Management

Callaway Golf; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

Callaway Golf in Washington, DC is seeking a seasoned Order Management Leader to own SAP-based order lifecycle, improve processes, and mentor a team of direct reports. You will partner with finance, logistics, and sales to ensure accurate orders, timely invoicing, and cash collection while driving data-driven improvements.

The role requires strong MS Office and SAP skills, effective communication, and the ability to travel internationally and domestically as needed to support global customers.

Qualifications

• Highly proficient with Microsoft Excel and standard office software.
• Strong knowledge of SAP order management and related business processes.
• Ability to analyze data, generate insights, and drive improvements.

Responsibilities

• Manage performance and resource allocation to meet short- and long-term needs.
• Own orders end-to-end, including cash collection as needed.
• Collaborate with cross-functional teams to ensure timely order delivery and payment schedules.
• Analyze data and distribute functional metrics.
• Lead, train, and mentor direct reports.

Skills

MS Office

SAP

Excel modeling

Data analysis

Team leadership

Cross-functional collaboration

Communication

Travel flexibility

Tools

SAP

Business Objects

Job description

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

ROLES AND RESPONSIBILITIES

• Manage personnel performance and the distribution of work to ensure the necessary resources are available and performing in a manner that supports the short term and long-term needs of the business and meets customer expectations
• Ensure ownership for orders is maintained within the team throughout the entire order life cycle, including cash collection efforts as needed
• Collaborate with other functional departments to drive the timely and accurate execution and completion of all customer-facing actions necessary to support order delivery and payment schedules
• Analyze data and distribute various functional metrics
• Analyze data and provide direction to the EDI, embellishment and order management teams
• Manage process analysis including the documentation of existing processes, the facilitation of process improvement sessions and recommendations for efficiencies through systems improvements
• Manage the implementation of improvements to current business systems and / or processes
• Provide oversight across platforms and functional areas to ensure that end-to-end processes and data flow seamlessly
• Define and drive documentation of standard business processes and related systems flow to ensure for cross functional clarity of order management processes
• Serve as subject matter expert for SAP order management systems and business processes
• Develop, train, and provide work direction of direct reports
• undefined

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Highly proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
• Highly proficient in SAP and Business Objects (or similar reporting tool)
• Proficient in Microsoft Excel modeling, with experience building and managing large data
• Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
• Ability to manage and mentor a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to travel internationally and domestically
• Deadline-driven with a strong sense of urgency
• Strong quantitative skills with the ability to analyze data / detail
• Strong verbal and written communication skills

DE&I and EEOC:

Inclusion & Diversity:

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.