Manager, Sales Operations

Callaway Golf Sales Company; Carlsbad (CA); On-site; USD 105,000 - 157,000; Full time

Job summary

Callaway Golf Company seeks a seasoned Sales Operations leader to drive order management and fulfillment excellence across programs and initiatives. You will build and maintain tools for accurate order and financial reporting, and mentor the Sales Operations team to meet targets and deliverables.

Responsibilities include coordinating with Distribution Center, Production Managers, Supply Chain, and Sales on new product launches, pricing, and program adoption while ensuring policy compliance and

Qualifications

• Bachelor’s degree required.
• Minimum 5 years’ experience in Operations, Order Management or similar.
• Minimum 4 years of Supervisory or Management experience.
• Project Management experience preferred.
• Customer Service experience preferred.
• SAP, Business Objects experience preferred.
• Golf industry experience preferred.

Responsibilities

• Drive revenue growth by identifying and enabling new programs, offerings and fulfillment solutions; define and implement order management processes.
• Build tools to support reporting of the order book and financial reporting to identify gaps between targets and plans.
• Monitor daily order deliveries; collaborate with Distribution Center and Production Managers on shipping and sales issues.
• Coordinate deliveries and shipments to meet customer, sales and company requirements.
• Develop and maintain metrics for Sales Operations; document all related activities.
• Present and communicate with Sales Team on product allocations and outputs.
• Manage and develop the Sales Operations team.
• Coordinate with Supply Chain and Sales on commercialization of new/run out products.
• Ensure proper SAP/Order Tool setup including pricing and program compliance.
• Ensure adherence to company policy and promotional policies.
• Provide reporting to SOX/audits; identify continuous improvement opportunities.
• Collaborate with IT to code/pricing and support all programs; review orders in SAP.
• Develop, implement and train all sales processes for new business needs or special programs.

Skills

Leadership

Communication

Problem solving

SAP

Business Objects

Power BI

Microsoft Excel

PowerPoint

Education

Bachelor’s degree

Tools

MS Word

Excel

PowerPoint

Business Objects

Power BI

Job description

ABOUT THE BRAND

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

ROLES AND RESPONSIBILITIES

Drive revenue growth by identifying and enabling new programs, offerings, and fulfillment solutions, while defining and implementing the order management processes required to support new business initiatives, products, and operational capabilities.

Responsible for building tools to support accurate reporting of the order book and financial reporting to identify gaps between monthly targets and plans.

Monitor daily order deliveries and work directly with the Distribution Center and/or Production Managers on shipping and sales related issues.

Communication and process coordination of deliveries and shipments to ensure order fulfillment within customer, sales, and company requirements are met.

Develop, review, report and act on appropriate metrics associated with Sales Operations to drive business operations.

Develop and maintain process documentation associated with all Sales Operations activities.

Present and communicate efficiently with Sales Team on product allocations decisions and execute to outputs.

Manage and development sales operations team.

Coordinate with Supply Chain and Sales on the commercialization of new and run out of end of life products.

Validate proper new product set up in SAP/Order Tool, including pricing to ensure orders are processed according to designed programs.

Ensure company policy and business rules are upheld and carried out by Managing Corporate No Charge, Board Member, VP and VIP promotional policies.

Work with corporate audit to review policies and procedures and provide reporting as require by SOX and tax.

Collaborate with team to identify and implement continuous improvement opportunities.

Collaborate with Sales Program Manager and IT to ensure orders are coded and priced accurately and that systems are in place to support all programs.

Develop and execute plans to ensure that there is an efficient process to review and react to orders in SAP.

Develop, implement, maintain and train all sales processes related to new business needs or special programs developed by Sales.

Coordinate, document, and implement processes with Callaway Golf business partners as required for Special Projects, third-party processing, and new business requirements.

Help to define business processes related to Order Management operations.

Oversee and communicate process documentation and coordinate updates to all areas affected.

Provide leadership and direction to Order Management and Sales Operations Team ensuring highest accuracy of orders and efficient business operations.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Demonstrated ability to use MS Word, Excel, PowerPoint, Business Objects and Power BI.

Advanced knowledge of entire order business process flow both within SAP and general company requirements.

Advanced knowledge of sales programs and be able to enforce guidelines, train staff and ensure operations are in place to support the program requirements.

Able to effectively lead and manage direct subordinate employees.

Highly knowledgeable in effective sales operations techniques and skilled in managing difficult situations.

Demonstrate strong communication skills – both verbally and written and be able to relate to all level of employees.

Demonstrated ability to train, coach and develop staff at all levels.

Considers and understands implications a change in policy/procedure may have in other departments or across the Company.

Highly developed detail orientation, initiative, problem solving and relationship building qualities.

Must be self-motivated and be able to demonstrate initiative and work without supervision.

Be able to read, understand and interpret instructions, policies, procedures, program information, etc. Must be able to think creatively and suggest solutions to issues related to sales operations.

In depth knowledge of all Callaway Golf product lines.

EDUCATION AND EXPERIENCE

Bachelor’s degree required

Minimum 5 years’ experience working in Operations, Order Management or similar experience required

Minimum 4 years of Supervisory or Management experience required

Project Management experience preferred

Customer Service experience / background preferred

SAP, Business Objects experience preferred

Golf industry experience preferred

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.

DE&Aice and EEOC: Inclusion & Diversity

As a purpose‑led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

104,700.00 - 130,900.00 - 157,100.00 USD Annual

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top‑notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech‑enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour ("WGT"). "Modern Golf" is the dynamic and inclusive ecosystem that includes both on‑course and off‑course golf. For more information, please visit https://www.topgolfcallawaybrands.com. At Callaway we don’t settle or rest on our laurels and we never, ever leave well enough alone. We tinker, tweak and test while making constant strides to break through. Everything we do is about making the turn and improving the game. As a purpose‑led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. Join our Talent Network to get 1) Job Alerts and 2) Connect with our Recruiters on LinkedIn to follow along and receive Topgolf Callaway Brands career updates!