Sales Operations Leader: Onboarding, Forecasting & Reporting

One Call; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

One Call is seeking a strategic Vice President of Sales Operations to lead the operational engine behind the commercial organization. You will own the end-to-end infrastructure that converts contracts into live, revenue-generating client relationships and provide forecasting-ready data and processes for sales leadership.

The role emphasizes implementing scalable onboarding, robust client reporting, CRM governance, and a focus on automation to reduce manual work and accelerate time-to-revenue.

Qualifications

• Experience leading sales operations or revenue operations teams.
• Proven ability to implement scalable reporting and forecasting processes.
• Strong collaboration with IT, finance and HR.

Responsibilities

• Owns the onboarding and implementation processes for new and expanding accounts.
• Leads the onboarding team and coordinates with product lines, IT, and billing.
• Establishes standardized implementation methodology with milestones and exit criteria.
• Owns the handoff between sales and operations and ensures commitments are fulfilled.
• Drives time-to-go-live and time-to-first revenue, removing bottlenecks.
• Coordinate dependencies across clinical operations, network, IT, integrations, and compliance.
• Oversee client-facing implementation communication, including kickoff and post-go-live updates.
• Owns the CRM and pipeline integrity, including data hygiene and governance.
• Govern the sales tech roadmap and vendor relationships, driving adoption and automation.
• Map end-to-end commercial processes and identify friction and handoff failures.
• Increase selling capacity by reducing administrative burden through automation.

Skills

CRM management

Salesforce

Data governance

Reporting & analytics

Cross-functional leadership

Tools

Salesforce

Job description

One Call is seeking a strategic Vice President of Sales Operations to lead the operational engine behind the commercial organization. You will own the end-to-end infrastructure that converts contracts into live, revenue-generating client relationships and provide forecasting-ready data and processes for sales leadership.

The role emphasizes implementing scalable onboarding, robust client reporting, CRM governance, and a focus on automation to reduce manual work and accelerate time-to-revenue.