VP Sales Operations

One Call; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

One Call is seeking a strategic Vice President of Sales Operations to lead the operational engine behind the commercial organization. You will own the end-to-end infrastructure that converts contracts into live, revenue-generating client relationships and provide forecasting-ready data and processes for sales leadership.

The role emphasizes implementing scalable onboarding, robust client reporting, CRM governance, and a focus on automation to reduce manual work and accelerate time-to-revenue.

Qualifications

• Experience leading sales operations or revenue operations teams.
• Proven ability to implement scalable reporting and forecasting processes.
• Strong collaboration with IT, finance and HR.

Responsibilities

• Owns the onboarding and implementation processes for new and expanding accounts.
• Leads the onboarding team and coordinates with product lines, IT, and billing.
• Establishes standardized implementation methodology with milestones and exit criteria.
• Owns the handoff between sales and operations and ensures commitments are fulfilled.
• Drives time-to-go-live and time-to-first revenue, removing bottlenecks.
• Coordinate dependencies across clinical operations, network, IT, integrations, and compliance.
• Oversee client-facing implementation communication, including kickoff and post-go-live updates.
• Owns the CRM and pipeline integrity, including data hygiene and governance.
• Govern the sales tech roadmap and vendor relationships, driving adoption and automation.
• Map end-to-end commercial processes and identify friction and handoff failures.
• Increase selling capacity by reducing administrative burden through automation.

Skills

CRM management

Salesforce

Data governance

Reporting & analytics

Cross-functional leadership

Tools

Salesforce

Job description

Requirements

Description & Requirements

JOB SUMMARY

The Vice President of Sales Operations leads the operational engine behind the commercial organization. This executive owns the end-to-end infrastructure that converts a signed agreement into a live, reporting, revenue-producing client relationship – and the systems, data, and processes that allow sales leadership to forecast and manage the business with confidence.

Essential Duties & Responsibilities

Implementation

• Owns the client onboarding function from executed contract through stabilized steady-rate operation.
• Lead the implementation team responsible for onboarding new clients and expanding existing accounts into additional service lines, jurisdictions, or products.
• Establish a standardized, scalable implementation methodology with defined stages, milestones, deliverables, and exit criteria, scaled appropriately for accounts of differing size and complexity.
• Serve as executive owner of the handoff between sales and operations, ensuring commitments made during the sales cycle are documented, feasible and fulfilled.
• Drive accountability for time-to-go-live and time-to-first revenue, identifying and removing the recurring bottlenecks that extend onboarding timelines.
• Coordinate cross-functional implementation dependencies across clinical operations, network, IT, and integrations, billing, compliance, and account management
• Oversee client-facing implementation communication, including kickoff, status reporting, escalation paths, and post-go-live rather than lagging behind it.

Customer Reporting

• Owns the reporting that clients and prospects receive, and the standards that govern it.
• Lead the team responsible for recurring client reporting, including savings and outcomes reporting, utilization, program performance, and service level reporting.
• Build and maintain a standardized reporting catalog and templates that reduce resilience on custom, manually assembled deliverables.
• Establish governance over metric definitions, calculation methodology, and data sources so that figures are consistent across client reports, sales materials, and internal dashboards.
• Support the commercial team with reporting and analytics required for quarterly business reviews, renewals, RFP responses, and expansion opportunities.
• Partner with technology and data teams to automate report generation and move the function from manual production toward self-service and scheduled delivery.
• Ensure all client reporting complies with applicable privacy, data protection, and contractual confidentiality requirements, including protected health information handling.
• Manage the intake prioritization process for ad hoc reporting requests, protecting the team’s capacity while maintaining responsiveness to revenue-critical needs.

Salesforce And Pipeline Management

• Owns the CRM as a business system and the integrity of the pipeline it contains.
• Serve as business owner of Salesforce, directing administration, configuration, release management, integrations, and the supporting sales technology stack.
• Define and enforce the pipeline architecture, including opportunity stages, stage-exit criteria, required fields, product and service line taxonomy, and territory and account hierarchy.
• Establish and monitor data hygiene standards, with clear ownership, routine auditing and remediation of incomplete or state records.
• Govern the sales technology roadmap and vendor relationships, evaluating and rationalizing tools for sales engagement, conversation intelligence, proposal and contract management, and data enrichment.
• Drive user adoption through training, enablement documentation, and workflow design that makes correct usage the path of least resistance for sellers.
• Administer territory and account assignment, lead routing, and quota and compensation plan data in partnership with finance and human resources.
• Own security, access, and audit controls within commercial systems in coordination with information security and compliance.

Process Improvement

• Owns continuous improvement across the Commercial workflow, from first touch to renewal.
• Map the end-to-end commercial process and identify friction, duplication and handoff failures across lead generation, pursuit, contracting, implementation, and account management.
• Lead structured improvement initiatives with defined baselines, target outcomes, and post-implementation measurement rather than anecdotal assessment.
• Increase selling capacity by reducing administrative burden on quota-carrying team members through automation, simplification, and appropriate centralization of support work.
• Standardize and document commercial