Sales Operations Leader — CRM, Trade Shows & VIP Support

Fanatics; Tigard (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Fanatics is seeking a Sales Operations Manager to supervise the Sales Support and Sales Operations teams, driving efficiency, process improvements, and Salesforce initiatives while supporting a fast-paced sales organization.

You will coordinate with Marketing, Customer Service, Operations, and Logistics to ensure a seamless client experience, oversee trade shows, and mentor staff to achieve high-quality execution and client satisfaction.

Qualifications

• 5+ years of experience in sales operations, sales support, or related business functions.
• 2+ years of management experience with demonstrated success leading and developing teams.
• Proficiency in Salesforce CRM, reporting, dashboards, and workflow management.
• Strong organizational, communication, and problem-solving skills.
• Proven ability to manage multiple priorities and improve operational processes.
• Experience collaborating across departments and supporting sales-driven organizations.

Responsibilities

• Lead, manage, and develop a team of Sales Support Associates and Sales Operations Specialists, ensuring accountability, productivity, and high-quality execution.
• Oversee daily sales support operations, including client requests, submissions, shipping coordination, escalations, and administrative support.
• Identify opportunities to streamline workflows, improve processes, and increase Sales team efficiency.
• Manage Salesforce CRM initiatives, including reporting, dashboards, campaign tracking, data accuracy, and process improvements.
• Partner with Sales leadership to prioritize operational initiatives and support revenue-generating activities.
• Collaborate with Customer Service, Marketing, Operations, and Logistics to ensure a seamless client experience.
• Oversee trade show planning and execution, including travel, event registration, vendor coordination, equipment, and on-site logistics.
• Establish performance expectations, monitor team productivity, and ensure timely resolution of operational challenges.
• Provide elevated support for VIP clients and high-priority Sales initiatives.
• Perform additional duties and strategic projects as assigned by the Director of Sales.

Skills

Sales operations

People management

Salesforce proficiency

Communication

Process improvement

Cross-functional collaboration

Tools

Salesforce CRM

Dashboards

Job description

Fanatics is seeking a Sales Operations Manager to supervise the Sales Support and Sales Operations teams, driving efficiency, process improvements, and Salesforce initiatives while supporting a fast-paced sales organization.

You will coordinate with Marketing, Customer Service, Operations, and Logistics to ensure a seamless client experience, oversee trade shows, and mentor staff to achieve high-quality execution and client satisfaction.