Sales Operations Lead for CS & Renewals (Remote)

Coder; United States; Remote; USD 104,000 - 141,000; Full time

Job summary

Coder is seeking a Senior Manager of Sales Operations for the US to lead Sales Operations, focusing on systems and processes for Customer Success. This remote role supports revenue teams by ensuring reliable workflows, clean data, and clear reporting that improve retention, expansion, and health.

You will collaborate across CS, Sales, and Sales Engineering to manage the customer lifecycle from closed-won through renewal, own CS workflows in Pylon and Salesforce, build dashboards, and partner

Qualifications

• 2+ years in Sales Operations, Revenue Operations, CS Operations, or related go-to-market role.
• Hands-on experience administering and optimizing Pylon.
• Strong Salesforce experience: workflows, reporting, data quality, or process improvements.
• Experience supporting a Customer Success organization and understanding CS team needs.
• Familiarity with customer health, renewals, retention, expansion metrics (NRR, GRR).
• Strong analytical and problem-solving skills; translate data into actionable insights.
• Experience building dashboards and operational reporting for teams and leadership.
• Excellent written and verbal communication, especially in a remote environment.

Responsibilities

• Serve as the operational point person for the AMER Customer Success org, partnering with CSMs and CS leadership.
• Own and optimize Pylon workflows, configurations, and automations for CS processes.
• Build and maintain reporting and dashboards for customer health, renewal risk, NRR, GRR, and CS productivity.
• Manage systems/workflows supporting CS, including Pylon, Salesforce, integrations, and data hygiene.
• Design and improve playbooks, SOPs, and workflows for onboarding, QBRs, renewals, and escalations.
• Partner with Sales to ensure smooth handoffs from closed-won through onboarding and ongoing management.
• Support deal desk and sales operations when intersecting with onboarding, renewals, expansion, and post-sale commitments.
• Analyze CS and revenue data to identify trends, risks, and opportunities; present recommendations to leadership.
• Support renewal forecasting, customer health reporting, and capacity planning for CS team.
• Troubleshoot day-to-day operational issues; be go-to resource for Pylon and CS workflows.
• Own and optimize Salesforce workflows linking Sales and CS; ensure data accuracy and practical processes.

Skills

Sales Operations

Revenue Operations

CS Operations

Data analysis

Dashboards & reporting

Remote collaboration

Tools

Pylon

Salesforce

Totango

Gainsight

Vitally

Clari

Gong

Nooks

Dealhub

DocuSign

ZoomInfo

6sense

Job description

Coder is seeking a Senior Manager of Sales Operations for the US to lead Sales Operations, focusing on systems and processes for Customer Success. This remote role supports revenue teams by ensuring reliable workflows, clean data, and clear reporting that improve retention, expansion, and health.

You will collaborate across CS, Sales, and Sales Engineering to manage the customer lifecycle from closed-won through renewal, own CS workflows in Pylon and Salesforce, build dashboards, and partner