Remote: Sales Ops Lead for CS & Renewals

Coder; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Coder is seeking a Sales Operations Lead to own AMER Sales Operations, focusing on systems and processes that support Customer Success. You will collaborate across CS, Sales, and Sales Engineering to optimize the customer lifecycle from closed-won to renewal and ensure clean data, reliable workflows, and clear reporting.

You will manage Pylon and Salesforce workflows, build dashboards for health and renewals, and partner with CS leadership to translate operational needs into scalable systems.

Qualifications

• 2+ years in Sales Operations, Revenue Operations, or related go-to-market ops.
• Hands-on experience administering and optimizing Pylon.
• Strong Salesforce expertise: workflows, reporting, data quality, and improvements.
• Experience supporting a Customer Success organization and CS leadership.
• Familiarity with customer health, renewals, retention, NRR/GRR.
• Analytical thinker who turns data into practical processes.
• Experience building dashboards and operational insights for leadership.
• Excellent written and verbal communication in a remote setting.

Responsibilities

• Serve as operational lead for AMER Customer Success, partnering with CS leadership.
• Own Pylon workflows, configurations, automations for customer communication and CS processes.
• Build and maintain dashboards for customer health, renewal risk, NRR, GRR, CS productivity.
• Manage CS systems and data hygiene across Pylon, Salesforce, and integrations.
• Design playbooks and SOPs for onboarding, QBRs, renewals, escalations.
• Collaborate with Sales to ensure smooth handoffs from closed-won through onboarding.
• Support deal desk and revenue processes at intersections with onboarding and renewals.
• Analyze CS and revenue data; translate findings into leadership recommendations.
• Support renewal forecasting, customer health reporting, and capacity planning.
• Troubleshoot day-to-day CS workflow issues and optimize Salesforce, Pylon.
• Improve enablement and documentation for distributed teams.
• Partner with Sales Engineering to improve handoffs and maintain customer context.
• Work with the Director of Sales Operations to align with AMER priorities.

Skills

Sales Operations

Revenue Operations

Customer Success Operations

Data analysis

Dashboards and reporting

Remote collaboration

Process optimization

Tools

Salesforce

Pylon

Totango

Gainsight

Vitally

Clari

Gong

Nooks

Dealhub

DocuSign

ZoomInfo

6sense

Job description

Coder is seeking a Sales Operations Lead to own AMER Sales Operations, focusing on systems and processes that support Customer Success. You will collaborate across CS, Sales, and Sales Engineering to optimize the customer lifecycle from closed-won to renewal and ensure clean data, reliable workflows, and clear reporting.

You will manage Pylon and Salesforce workflows, build dashboards for health and renewals, and partner with CS leadership to translate operational needs into scalable systems.