Sales Operations Lead: Analytics & Process Improvement

Dal-Tile Distribution, Inc.; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Dal-Tile Distribution, Inc. in Los Angeles is seeking a Sales Operations Manager II to lead programs that improve Sales operations, planning, reporting, and customer engagement.

You will collaborate with Sales leadership and cross-functional teams to deliver data-driven insights, advanced dashboards, and process improvements that drive efficiency and customer satisfaction. This role requires a bachelor's degree and 6–8 years of relevant experience, with a strong aptitude for analytics and

Qualifications

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Recognized cross-functionally as an expert within one or two subject matter areas.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Responsibilities

• Lead the development and implementation of strategic programs and initiatives to improve Sales Operations, streamline processes, and enhance the customer experience.
• Collaborate with Sales teams, internal departments, and external service providers to resolve complex issues and ensure seamless operations.
• Lead the development and management of sales, inventory, and other operational programs to drive efficiency and effectiveness.
• Provide advanced sales reporting, metrics, and dashboards to support data-driven decision-making and performance tracking.
• Analyze internal and external data on sales, marketing, and merchandising activities to recommend actionable insights and strategies to Sales leadership.
• Ensure customer compliance programs are effectively monitored, and objectives are achieved to mitigate financial risks and improve outcomes.
• Identify and implement process improvement opportunities within the Sales Support function, recommending enhancements to streamline operations.
• Work directly with external customers and internal teams to provide accurate sales data, forecasts, and insights that support strategic decision-making.
• Support Sales teams in creating impactful sales proposals and presentations by providing relevant data and collaborating on content development.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Microsoft Office

Multitasking

Professionalism

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Dal-Tile Distribution, Inc. in Los Angeles is seeking a Sales Operations Manager II to lead programs that improve Sales operations, planning, reporting, and customer engagement.

You will collaborate with Sales leadership and cross-functional teams to deliver data-driven insights, advanced dashboards, and process improvements that drive efficiency and customer satisfaction. This role requires a bachelor's degree and 6–8 years of relevant experience, with a strong aptitude for analytics and