Sales Operations Manager II — Data-Driven Growth

Mohawk Industries Inc.; Los Angeles (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Company 401k match

Employee Purchase Discount

Tuition Reimbursement

Job summary

Mohawk Industries, Inc. Dal-Tile is seeking a Sales Center Operations Manager II to lead strategic programs across Sales, inventory, and customer engagements.

You will develop reporting dashboards, partner with Sales leadership, and drive efficiency and improved customer outcomes in a fast-paced environment. The role emphasizes cross-functional collaboration, data analysis, and process improvement to support revenue growth and risk mitigation.

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6–8 years of relevant experience or equivalent education and/or experience.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

Responsibilities

• Lead the development and implementation of strategic programs and initiatives to improve Sales Operations, streamline processes, and enhance the customer experience.
• Collaborate with Sales teams, internal departments, and external service providers to resolve complex issues and ensure seamless operations.
• Lead the development and management of sales, inventory, and other operational programs to drive efficiency and effectiveness.
• Provide advanced sales reporting, metrics, and dashboards to support data-driven decision-making and performance tracking.
• Analyze internal and external data on sales, marketing, and merchandising activities to recommend actionable insights and strategies to Sales leadership.
• Ensure customer compliance programs are effectively monitored, and objectives are achieved to mitigate financial risks and improve outcomes.
• Identify and implement process improvement opportunities within the Sales Support function, recommending enhancements to streamline operations.
• Work directly with external customers and internal teams to provide accurate sales data, forecasts, and insights that support strategic decision-making.
• Support Sales teams in creating impactful sales proposals and presentations by providing relevant data and collaborating on content development.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Time management

Discretion

Education

Bachelor's degree in related field

Job description

Mohawk Industries, Inc. Dal-Tile is seeking a Sales Center Operations Manager II to lead strategic programs across Sales, inventory, and customer engagements.

You will develop reporting dashboards, partner with Sales leadership, and drive efficiency and improved customer outcomes in a fast-paced environment. The role emphasizes cross-functional collaboration, data analysis, and process improvement to support revenue growth and risk mitigation.