Incentives & Sales Operations Specialist

Rivian; Normal (IL); On-site; USD 47,000 - 59,000; Full time

Job summary

Rivian is seeking a Sales Operations Specialist in Illinois to act as the connective tissue between sales strategy and frontline teams. You will validate incentives, administer goodwill programs, and support crediting disputes while protecting margins.

The role requires precision, customer-focused service, and cross-team collaboration in a fast-moving environment. Expect real-time guidance on promotions, policy, and escalation handling.

Qualifications

• 2+ years experience in sales operations, sales support, or a related administrative/analytical role
• Strong attention to detail with a demonstrated ability to apply policy accurately under time pressure
• Comfortable acting as a resource across teams and fielding real-time questions from frontline staff
• Experience supporting or building reports that track business performance metrics
• Familiarity with CRM systems and sales crediting or compensation processes preferred
• Ability to balance customer advocacy with business protection while honoring commitments
• Strong communication skills translating policy and data into clear frontline guidance

Responsibilities

• Apply customer sales incentives, ensuring every discount or credit is accurate and within policy
• Review incentive usage to prevent margin leak while safeguarding customer commitments
• Administer appeasement and goodwill requests, including gifting of vehicle accessories and Rivian Rewards points
• Support fulfillment teams with processing vehicle movements as needed
• Partner with the Sales Operations Manager to build and maintain reporting that tracks health indicators like inbound volume and order conversion rates
• Monitor emerging trends across metrics to surface issues early
• Review Sales Advisor pipelines to identify overlooked opportunities
• Assist in arbitrating disputes related to vehicle order and sales crediting
• Assist with manual auditing of compensation crediting as required
• Serve as frontline resource for Sales Advisors, Guides, and Inbound Teams with real-time guidance on escalations, promotions, and policy
• Act as a bridge between frontline sales and broader corporate strategy

Skills

Attention to detail

Policy interpretation

Customer-focused service

Cross-team collaboration

Tools

CRM systems

Sales analytics tools

Job description

Rivian is seeking a Sales Operations Specialist in Illinois to act as the connective tissue between sales strategy and frontline teams. You will validate incentives, administer goodwill programs, and support crediting disputes while protecting margins.

The role requires precision, customer-focused service, and cross-team collaboration in a fast-moving environment. Expect real-time guidance on promotions, policy, and escalation handling.