Sales Operations Specialist — Incentives & Policy Expert

Rivian; Atlanta (GA); On-site; USD 47,000 - 58,000; Full time

Job summary

Rivian is seeking a Sales Operations Specialist in the Atlanta area to serve as the link between sales strategy and frontline execution. You will verify incentives, process goodwill and appeasement, and support crediting disputes with policy-compliant actions while protecting margins.

You will also help build reporting on inbound volume, order conversion, and incentive usage, surfacing trends to inform leadership in a fast-moving environment.

Qualifications

• 2+ years experience in sales operations, sales support, or a related administrative/analytical role.
• Strong attention to detail with the ability to apply policy accurately under time pressure.
• Comfortable fielding varied, real-time questions from frontline staff with clarity.
• Experience supporting or building reports that track business performance metrics.
• Familiarity with CRM systems and sales crediting or compensation processes.
• Ability to balance customer advocacy with business protection.

Responsibilities

• Apply customer sales incentives, ensuring every discount or credit is accurate and within policy.
• Review incentive usage to prevent margin leak while safeguarding customer commitments.
• Administer appeasement and goodwill requests, including gifting of vehicle accessories and Rivian Rewards points.
• Support fulfillment teams with processing vehicle movements as needed.
• Partner with the Sales Operations Manager to build and maintain reporting that tracks health of the business.
• Monitor trends across metrics to surface issues early.
• Review Sales Advisor pipelines to identify overlooked opportunities.
• Assist with disputes related to vehicle order and sales crediting.

Skills

Attention to detail

CRM systems

Reporting experience

Cross-functional communication

Policy interpretation

Customer advocacy

Tools

CRM systems

Job description

Rivian is seeking a Sales Operations Specialist in the Atlanta area to serve as the link between sales strategy and frontline execution. You will verify incentives, process goodwill and appeasement, and support crediting disputes with policy-compliant actions while protecting margins.

You will also help build reporting on inbound volume, order conversion, and incentive usage, surfacing trends to inform leadership in a fast-moving environment.