Sales Operations Specialist

Rivian; Normal (IL); On-site; USD 47,000 - 59,000; Full time

Job summary

Rivian is seeking a Sales Operations Specialist in Illinois to act as the connective tissue between sales strategy and frontline teams. You will validate incentives, administer goodwill programs, and support crediting disputes while protecting margins.

The role requires precision, customer-focused service, and cross-team collaboration in a fast-moving environment. Expect real-time guidance on promotions, policy, and escalation handling.

Qualifications

• 2+ years experience in sales operations, sales support, or a related administrative/analytical role
• Strong attention to detail with a demonstrated ability to apply policy accurately under time pressure
• Comfortable acting as a resource across teams and fielding real-time questions from frontline staff
• Experience supporting or building reports that track business performance metrics
• Familiarity with CRM systems and sales crediting or compensation processes preferred
• Ability to balance customer advocacy with business protection while honoring commitments
• Strong communication skills translating policy and data into clear frontline guidance

Responsibilities

• Apply customer sales incentives, ensuring every discount or credit is accurate and within policy
• Review incentive usage to prevent margin leak while safeguarding customer commitments
• Administer appeasement and goodwill requests, including gifting of vehicle accessories and Rivian Rewards points
• Support fulfillment teams with processing vehicle movements as needed
• Partner with the Sales Operations Manager to build and maintain reporting that tracks health indicators like inbound volume and order conversion rates
• Monitor emerging trends across metrics to surface issues early
• Review Sales Advisor pipelines to identify overlooked opportunities
• Assist in arbitrating disputes related to vehicle order and sales crediting
• Assist with manual auditing of compensation crediting as required
• Serve as frontline resource for Sales Advisors, Guides, and Inbound Teams with real-time guidance on escalations, promotions, and policy
• Act as a bridge between frontline sales and broader corporate strategy

Skills

Attention to detail

Policy interpretation

Customer-focused service

Cross-team collaboration

Tools

CRM systems

Sales analytics tools

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

As the Sales Operations Specialist, you will serve as the connective tissue between corporate sales strategy and the frontline teams executing it every day. In this role, you will be the trusted resource Sales Advisors, Guides, and Inbound Teams turn to for real-time answers - on incentives, escalations, promotions, and rules of engagement. You will own the accurate, policy-compliant execution of customer incentives and goodwill programs, ensuring customers receive the deals they were promised while protecting the business from margin leak.

This is a dynamic, changing role - it is a role where precision and judgment directly shape customer trust and sales performance. You will validate incentive applications, administer appeasement and goodwill programs, support sales crediting disputes, and help build the reporting that keeps leadership informed on the pulse of the business. You thrive in a fast-moving environment where policy, data, and people intersect, and you bring both attention to detail and a service mindset to every interaction.

Responsibilities

• Apply customer sales incentives, ensuring every discount or credit is accurate and within policy

• Review incentive usage to prevent margin leak while safeguarding the customer commitments made at the point of sale

• Administer appeasement and goodwill requests, including the gifting of vehicle accessories and distribution of Rivian Rewards points, to resolve customer friction points and reinforce loyalty

• Support fulfillment teams with processing vehicle movements as needed

• Partner with the Sales Operations Manager to build and maintain reporting that tracks the health of the business, including inbound volume, order conversion rates, and incentive usage

• Monitor emerging trends across these metrics to surface issues before they escalated

• Review Sales Advisor pipelines to identify overlooked opportunities

• Support the Sales Operations Manager in arbitrating disputes related to vehicle order and sales crediting

• Assist with manual auditing of compensation crediting as required

• Serve as the frontline resource for Sales Advisors, Guides, and Inbound Teams, providing real-time guidance on complex customer escalations, current promotions, and company policy

• Act as a bridge between frontline sales execution and broader corporate strategy

Qualifications

• 2+ years experience in sales operations, sales support, or a related administrative/analytical role, preferably in a direct-to-consumer or high-consideration-sales environment
• Strong attention to detail with a demonstrated ability to apply policy accurately under time pressure
• Comfortable acting as a resource across teams - able to field varied, real-time questions from frontline staff with clarity and confidence
• Experience supporting or building reports that track business performance metrics
• Familiarity with CRM systems and sales crediting or compensation processes preferred
• Ability to balance customer advocacy with business protection (e.g., preventing margin leak while honoring commitments)
• Strong communication skills, with the ability to translate policy and data into clear guidance for frontline teams

Pay Disclosure

The hourly range for this role is $34.17 to $42.71 for Illinois and Georgia based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist