Sales Operations & Customer Support Specialist

Kistler Instrumente GmbH; Novi, Northern (MI, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with match

Generous vacation time

Job summary

Kistler Instrument Corporation is seeking a sales administrator to support the Sales Operations team. The role focuses on delivering high levels of customer service to internal staff and customers.

You will manage quotes, orders, and data in SAP and C4C, coordinate with Global Manufacturing Plants, and support Sales Engineers and Managers. We value strong organizational skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.

Qualifications

• Bachelor’s degree in related field.
• Two or more years of Customer Service experience.
• Proficient in Microsoft Office: Excel, Word, PowerPoint.
• Experience in SAP, C4C or related ERP/CRM system.
• Strong organizational and time management skills.
• Excellent written and verbal communications skills.
• Knowledge in Export Compliance Procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Physical ability to sit at a desk 80% of workday; lift 50 lbs.

Responsibilities

• Acts as the primary point of contact for non-product related customer questions, order status, lead time, tracking number and other duties.
• Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses.
• Converts quotes into orders once the customer PO is received and verified.
• Proactively updates customer on upcoming delivery status, PO changes, etc.
• Maintains C4C database including assisting with updates as required.
• Assist with quote generation with the guidance of Inside or Outside Sales as required.
• Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays.
• Provides Sales Engineers and Managers with data and information as requested.
• Processing daily tasks in SAP and vendor forms as needed.
• Process myKistler registrations and create accounts.
• Process RFQs, POs, and technical inquiries.
• Enter leads from trade shows into customer database.
• Perform other duties as needed.

Skills

Customer service

Data entry

Microsoft Office

Time management

Communication

Independent work

Education

Bachelor’s degree

Tools

SAP

C4C

Job description

Kistler Instrument Corporation is seeking a sales administrator to support the Sales Operations team. The role focuses on delivering high levels of customer service to internal staff and customers.

You will manage quotes, orders, and data in SAP and C4C, coordinate with Global Manufacturing Plants, and support Sales Engineers and Managers. We value strong organizational skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment.