Sales Operations & CRM Coordinator

KUKA; Shelby Township (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

KUKA in the United States is seeking a Sales Administrative Specialist to support outside sales teams and Territory Account Managers in prioritizing customer interactions. You will coordinate the implementation of sales processes, assist with reporting, and manage data within KUKA’s CRM System (Salesforce).

The role requires a bachelor’s degree and at least three years of related sales admin experience, strong Microsoft Office skills, and a solid understanding of CRM systems.

Qualifications

• Bachelor degree and three years of related sales administrative experience or equivalent.
• Advanced computer skills (Outlook, Word, Excel, PowerPoint, Adobe Acrobat, Internet) essential.
• Reporting, forecasting, and working knowledge of CRM systems (Salesforce preferred).

Responsibilities

• Maintains confidential data, information and concepts professionally.
• Creates sales presentations accessible to the sales team
• Maintains internal KUKA USA “Sales” SharePoint Site, allowing the sales team to access relevant sales materials
• Assists sales team with lead qualification and opportunity follow up
• Assists sales team with various data entry tasks, including pre-order requests, loan requests, etc.
• Manages KUKA NAM Pipeline Program and keeps in direct communication with Regional Order Management and Demand Planning teams.
• Performs routine calls with account managers to ensure Salesforce data is updated
• Point of contact / liaison for USA sales team to other departments internally (Order Management, Customer Service, Legal)
• Manages the execution of incoming legal documentation related to sales team activities (NDA’S, System Partner Agreements, etc.) in a timely manner
• Assists Sales Operations Manager and other members of the Sales Management team with reporting and other needed metrics
• Supports onboarding / Sales Training with new Sales Employees
• Point of contact for Salesforce CRM Support and KUKA Sales Tools
• Creates various work instructions / procedures for sales team
• Administers New Customer onboarding for New Robot Sales Team only
• Supports proposal team with updates to local articles/forms about internal RFQ process
• Travels as needed to support the Sales Operations team and training opportunities
• Adheres to the Quality System and participates in continual improvement

Skills

Organizational skills

Interpersonal skills

Communication skills

Data entry

Education

Bachelor's degree

Tools

Salesforce

SharePoint

SAP

Excel

PowerPoint

Outlook

Adobe Acrobat

Job description

KUKA in the United States is seeking a Sales Administrative Specialist to support outside sales teams and Territory Account Managers in prioritizing customer interactions. You will coordinate the implementation of sales processes, assist with reporting, and manage data within KUKA’s CRM System (Salesforce).

The role requires a bachelor’s degree and at least three years of related sales admin experience, strong Microsoft Office skills, and a solid understanding of CRM systems.