Sales Operations - Customer Service Representative

Jam-Industries-4; Berlin (CT); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Music People, Inc. in Berlin, CT is seeking a Customer Service Representative to handle a high volume of transactional work and to support various business operations.

In-office Tue/Thu with remaining days remote, 9:00 AM–5:30 PM, and a focus on order entry, documentation, ERP data updates, and cross-team collaboration within a fast-paced environment.

Qualifications

• Experience performing high-volume transactional work.
• Strong attention to detail in documentation and data entry.
• Experience supporting departmental projects and ERP data updates.

Responsibilities

• Create orders from inbound purchase orders and internal requests.
• Create RMA documentation based on customer service requests.
• Maintain ETA and purchase order information from supplier communications.
• Provide shipment updates and freight quote updates for efficient shipping options.
• Monitor the phone queue and respond to questions from end users and customers.
• Collaborate with the Sales Support team on ongoing projects and initiatives.
• Perform other duties to support departments and business needs.
• Maintain and update departmental documentation, processes, and procedures.

Skills

Organization

Time management

Multitasking

Team collaboration

Critical thinking

Communication

Attention to detail

Adaptability

Job description

Job Title

Customer Service Representative

Division

The Music People, Inc.

Location

Berlin, CT (Hybrid Office / Home)

Hours

Monday to Friday, 9:00 AM – 5:30 PM

What You Will Do

The Music People is seeking a Customer Service Representative who will be responsible for performing a high volume of transactional work and supporting departmental projects.

The ideal candidate will possess strong attention to detail and provide administrative support to business operations through tasks such as order entry, customer service documentation, purchasing support, ERP data update projects, and team-based problem-solving initiatives.

Work Schedule

• Work a standard 8-hour schedule each day with a 30-minute lunch break.
• Tuesday and Thursday are required in-office workdays; all remaining workdays will be performed remotely from home.

Responsibilities

• Create orders from inbound purchase orders and internal requests submitted by sales teams and other departments.
• Create RMA documentation based on customer service requests.
• Maintain ETA and purchase order information based on inbound supplier communications.
• Provide shipment updates and freight quote updates to ensure the most efficient shipping options.
• Monitor the phone queue and respond to questions from end users and customers.
• Collaborate with the larger Sales Support team on ongoing projects and initiatives.
• Perform other duties as assigned to support various departments and business needs.
• Maintain and update departmental documentation, processes, and procedures.

Skills

• Well-organized in both workspace management and computer-based work.
• Excellent time management skills.
• Ability to manage multiple tasks and effectively prioritize workload.
• Ability to work cooperatively with employees, contractors, and visitors.
• Strong critical-thinking and problem-solving abilities.
• Clear, concise, and effective verbal and written communication skills.
• Exceptional attention to detail.
• Eagerness to learn and flexibility to adapt within a high-volume, fast-paced environment.

Experience Level

• Ability to perform quality work within established deadlines, with or without direct supervision.
• Ability to interact professionally with employees, customers, suppliers, and manufacturing partners.
• Ability to work effectively as a collaborative team member and contribute to group success.