Customer Service Representative

Palmer Hamilton, LLC; Elkhorn (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Salary & benefits package

Career growth opportunities

Supportive team environment

Impactful customer service

Job summary

Palmer Hamilton, LLC is seeking a motivated Customer Service Representative to join our team in Wisconsin. You will handle inquiries from customers, dealers, and vendors, provide quotes, and keep CRM up to date to ensure project visibility from start to finish.

You will interact with multiple departments to resolve issues, maintain accurate records, and deliver high-quality service while supporting a growing organization.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in Microsoft Office Suite (Outlook) and comfortable using customer service software.
• Prior customer service experience is a plus but not required.
• Self-motivated with the ability to manage and prioritize multiple tasks.
• Strong organizational and problem-solving skills.
• Desire to grow professionally.
• Ability to collaborate within a group to solve departmental issues.

Responsibilities

• Field and handle inquiries from customers, dealers, and vendors.
• Distribute all customer correspondence produced by order entry.
• Timely acknowledgment of backorders and short shipments.
• Provide quotes and pricing to customers.
• Update CRM with necessary project information from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues to ensure satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with team members and other departments to resolve complex issues.

Skills

Communication skills

Problem-solving

Multitasking

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Outlook

Job description

Position Objective

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.

Description

Position Objective

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service, resolving inquiries, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in customer service and grow within a supportive and fast-paced environment.

Position Functions

• Field and appropriately handle all inquiries from customers, dealers, and vendors
• Distribute all customer correspondence produced by order entry
• Timely acknowledgment of all backorders and short shipments.
• Provide quotes and pricing to customers
• Update CRM with all information necessary for complete project visibility from start to finish.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to resolve complex issues.

Position Expectations

• Consistently represent the company to all customers as a team member in a professional manner.
• Enhance department/company reputation by demonstrating a team mentality to internal and external customers.
• Enhance and develop opportunities to engage customers.
• Inform customers of quote/order status in a timely and proactive manner.
• Responsible for the timely production and distribution of weekly and/or monthly quote/sales reports as defined by management.
• Process all quotes/purchase orders in a timely manner.
• Collaborate with other departments to ensure timely shipment of all customer orders.
• Answer all calls, emails, etc., in a timely and professional manner.
• Maintain a high quality of service by monitoring standards; advising the Manager of potential problems with possible resolution strategies.
• Ability to successfully resolve customer complaints/issues by investigating issues and composing responses.

Requirements

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (especially Outlook) and comfortable using customer service software.
• Prior customer service experience is a plus but not required.
• Self‑motivated with the ability to manage and prioritize multiple tasks.
• Demonstrated exceptional organizational and problem‑solving skills.
• Strong desire to grow professionally.
• Ability to collaborate within a group to solve departmental issues.

Why Join Us

• Competitive salary and benefits package!
• Opportunities for professional growth and development.
• Dynamic and supportive team environment.
• Make a difference by exceeding customer expectations every day!