Customer Service Representative

Prevail Recruiting; Kansas City (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

Prevail Recruiting partners with a leading music retailer to staff a new Kansas City contact center. The full-time Customer Service Representatives will handle calls, emails, and chats, building rapport and resolving issues to ensure a positive buying experience.

No prior call center experience required; strong communication skills and a customer-first mindset are essential. Training will cover products, systems, and customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with experience in fast-paced environments.
• Experience in customer service, retail, hospitality, restaurants, or similar.
• Comfortable communicating with customers over the phone.
• Able to handle challenging conversations professionally.
• Reliable, professional, and quick learner.
• Comfortable using computers/digital tools.
• Interest in music and gear.

Responsibilities

• Support customers by phone, email, and chat.
• Answer questions and resolve concerns from start to finish.
• Build rapport and create a positive customer experience.
• Assist customers with products, orders, gear, and accessories.
• Recommend additional products when appropriate.
• Process transactions accurately and efficiently.
• Document interactions using Salesforce or similar systems.
• Develop knowledge of instruments, gear, products, and promotions.

Skills

Communication

Customer-first mindset

Customer service background

Phone communication

Handling difficult conversations

Reliability

Tech literacy

Music interest

Sales experience (nice-to-have)

Tools

Salesforce

Job description

Love music? Great with people? This could be a great opportunity to combine both.

We’re partnering with a leading music retailer that is expanding its Kansas City Contact Center and hiring a new class of full-time Customer Service Representatives.

This is an excellent opportunity for someone with a strong customer-service background who wants to build a career in the music industry.

Previous call center experience is not required. If you've worked in customer service, retail, hospitality, restaurants, sales, or another fast-paced customer-facing environment and you're a strong communicator, we'd like to hear from you.

What You'll Do

• Support customers by phone, email, and chat
• Answer questions and resolve customer concerns from start to finish
• Build rapport and create a positive customer experience
• Help customers with products, orders, musical instruments, gear, and accessories
• Recommend additional products when appropriate based on customer needs
• Process transactions accurately and efficiently
• Document customer interactions using systems such as Salesforce
• Develop your knowledge of musical instruments, gear, products, and promotions through ongoing training

What We're Looking For

• Strong communication and interpersonal skills
• A customer-first mentality
• Experience in customer service, retail, hospitality, restaurants, sales, or another customer-facing environment
• Comfortable communicating with customers over the phone
• Ability to handle challenging customer conversations professionally
• Reliable, professional, and able to learn quickly
• Comfortable using computers and digital communication tools
• An interest in music and musical gear
• Music retail, audio production, music technology, or sales experience is a plus - not required

Why This Opportunity?

You'll have the chance to join a nationally recognized company in the music industry while developing valuable customer-service, product, and professional skills.

New hires receive extensive training on products, systems, processes, and the customer experience, so you don't need to already be a gear expert to succeed.

Compensation: Approximately $20–$22/hour

Employment: Full-Time, Direct Hire

Schedule & Training

Initial training is expected to run Monday–Friday, approximately 8:00 AM–5:00 PM Central for roughly 6–8 weeks. After training, assigned schedules may vary for weekday hours and Saturday availability.

Candidates must be comfortable working onsite in Kansas City and able to accommodate the required schedule.