Customer Experience Representative

Synerfac Inc; Brecksville (OH); Hybrid; USD 34,000 - 39,000; Part time

Job summary

Synerfac Inc is seeking a Customer Experience Representative in Brecksville, OH to serve as the primary contact for customers through the order fulfillment process, ensuring orders are processed accurately and delivered on time.

The role requires a high level of customer service and strong communication, with hybrid work (4 days onsite, 1 day remote) and a 8:00 AM - 5:00 PM schedule.

Qualifications

• High school diploma or GED required.
• Minimum of 4 years of customer service experience, preferably in manufacturing, distribution, or export.
• SAP experience is highly preferred.
• Strong communication, customer service, and problem-solving abilities.
• Ability to manage multiple priorities with attention to detail and accuracy.

Responsibilities

• Process customer purchase orders from receipt through invoicing, ensuring accuracy throughout the order lifecycle.
• Enter and maintain customer order information within SAP and related systems.
• Coordinate with supply chain, logistics, planning, credit, sales, marketing, warehouses, and transportation providers.
• Provide updates on order status, shipment activity, and delivery schedules while addressing customer inquiries promptly.
• Generate and distribute order acknowledgments, invoices, and supporting documentation on schedule.
• Support customers through procurement portals and logistics platforms as needed.
• Identify and resolve order discrepancies, shipping issues, and other customer concerns with a proactive approach.
• Monitor order progress and communicate potential delays or risks before they impact customers.
• Assist with process improvements to enhance efficiency and accuracy.
• Share best practices and train team members when opportunities arise.
• Maintain accurate customer records within company systems.
• Support domestic and international customers with a high level of service.

Skills

Customer service

Communication

Problem-solving

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

SAP

Job description

Job Details

Job ID#: 122949

Category: Administrative / Professional

Job Type: Temporary

Branch: Cherry Hill

Salary: $ 25.00 - $ 28.00

Phone: [phone]

Administrative / Professional

Customer Experience Representative Brecksville,OH

Job Summary

This role serves as the primary point of contact for customers throughout the order fulfillment process, ensuring orders are processed accurately and delivered on time. The position supports customer satisfaction by coordinating with internal teams and external partners, resolving issues proactively, and maintaining a high level of responsiveness and service.

Key Responsibilities

• Process customer purchase orders from receipt through invoicing while ensuring accuracy throughout the order lifecycle.
• Enter and maintain customer order information within SAP and related business systems.
• Coordinate with supply chain, logistics, planning, credit, sales, marketing, warehouses, and transportation providers to support customer requirements.
• Provide updates on order status, shipment activity, and delivery schedules while addressing customer inquiries in a timely manner.
• Generate and distribute order acknowledgments, invoices, and supporting documentation accurately and on schedule.
• Support customers through procurement portals, logistics platforms, and documentation requirements as needed.
• Identify and resolve order discrepancies, shipping issues, and other customer concerns with a proactive, solutions-oriented approach.
• Monitor order progress and communicate potential delays or risks before they impact customers.
• Assist with process improvements that enhance efficiency, accuracy, and the overall customer experience.
• Share best practices and provide support to team members when training opportunities arise.
• Maintain accurate customer records and transaction details within company systems.
• Support domestic and international customers while delivering a high level of service and professionalism.

Job Requirements

• Schedule: Monday through Friday, 8:00 AM - 5:00 PM, with flexibility as needed.
• Hybrid schedule: 4 days onsite and 1 day remote.
• High school diploma or GED required.
• Minimum of 4 years of customer service experience, preferably within a manufacturing, distribution, or export-focused environment.
• Strong communication, customer service, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining attention to detail and accuracy.
• Experience working with Microsoft Office applications.
• SAP experience is highly preferred.
• Familiarity with transportation, shipping practices, logistics processes, or Incoterms is a plus.
• Ability to work independently while collaborating effectively across multiple departments.