Sales Operations - Customer Service Representative

JAM Industries; Berlin (CT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Job summary

The Music People, Inc. is seeking a Customer Service Representative in Berlin, CT. This hybrid role involves handling a high volume of transactional work, order entry, and ERP data updates to support business operations.

In-office days are Tue and Thu, with other days remote, fostering a flexible schedule in a growing team. Responsibilities include creating orders, RMAs, updating ETAs and PO data, and providing shipment updates while collaborating with Sales Support on projects.

Qualifications

• Ability to manage high-volume transactional work with accuracy.
• Strong attention to detail and data integrity.
• Excellent verbal and written communication skills.
• Ability to work both in office and remotely.
• Team-oriented and adaptable to changing priorities.
• Strong organizational and time-management abilities.

Responsibilities

• Create orders from inbound purchase orders and internal requests submitted by sales teams and other departments.
• Create RMA documentation based on customer service requests.
• Maintain ETA and purchase order information based on inbound supplier communications.
• Provide shipment updates and freight quote updates to ensure the most efficient shipping options.
• Monitor the phone queue and respond to questions from end users and customers.
• Collaborate with the larger Sales Support team on ongoing projects and initiatives.
• Perform other duties as assigned to support various departments and business needs.
• Maintain and update departmental documentation, processes, and procedures.

Skills

Well-organized

Time management

Multi-tasking

Communication skills

Attention to detail

Team collaboration

Problem-solving

Tools

ERP system

Order entry software

CRM tools

Job description

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro‑audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Job Title: Customer Service Representative

Division: The Music People, Inc.

Location: Berlin, CT (Hybrid Office / Home)

Hours: Monday to Friday, 9:00 AM – 5:30 PM

What You Will Do

The Music People is seeking a Customer Service Representative who will be responsible for performing a high volume of transactional work and supporting departmental projects.

The ideal candidate will possess strong attention to detail and provide administrative support to business operations through tasks such as order entry, customer service documentation, purchasing support, ERP data update projects, and team-based problem‑solving initiatives.

Work Schedule

Work a standard 8-hour schedule each day with a 30-minute lunch break.

Tues‑day and Thursday are required in‑office workdays; all remaining workdays will be performed remotely from home.

Responsibilities

• Create orders from inbound purchase orders and internal requests submitted by sales teams and other departments.
• Create RMA documentation based on customer service requests.
• Maintain ETA and purchase order information based on inbound supplier communications.
• Provide shipment updates and freight quote updates to ensure the most efficient shipping options.
• Monitor the phone queue and respond to questions from end users and customers.
• Collaborate with the larger Sales Support team on ongoing projects and initiatives.
• Perform other duties as assigned to support various departments and business needs.
• Maintain and update departmental documentation, processes, and procedures.

Skills

• Well-organized in both workspace management and computer-based work.
• Excellent time management skills.
• Ability to manage multiple tasks and effectively prioritize workload.
• Ability to work cooperatively with employees, contractors, and visitors.
• Strong critical-thinking and problem-solving abilities.
• Clear, concise, and effective verbal and written communication skills.
• Exceptional attention to detail.
• Eagerness to learn and flexibility to adapt within a high-volume, fast-paced environment.

Experience Level

• Ability to perform quality work within established deadlines, with or without direct supervision.
• Ability to interact professionally with employees, customers, suppliers, and manufacturing partners.
• Ability to work effectively as a collaborative team member and contribute to group success.

Why Join Us

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well‑being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.