Hybrid Customer Service & Sales Ops Pro

JAM Industries; Berlin (CT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Job summary

The Music People, Inc. is seeking a Customer Service Representative in Berlin, CT. This hybrid role involves handling a high volume of transactional work, order entry, and ERP data updates to support business operations.

In-office days are Tue and Thu, with other days remote, fostering a flexible schedule in a growing team. Responsibilities include creating orders, RMAs, updating ETAs and PO data, and providing shipment updates while collaborating with Sales Support on projects.

Qualifications

• Ability to manage high-volume transactional work with accuracy.
• Strong attention to detail and data integrity.
• Excellent verbal and written communication skills.
• Ability to work both in office and remotely.
• Team-oriented and adaptable to changing priorities.
• Strong organizational and time-management abilities.

Responsibilities

• Create orders from inbound purchase orders and internal requests submitted by sales teams and other departments.
• Create RMA documentation based on customer service requests.
• Maintain ETA and purchase order information based on inbound supplier communications.
• Provide shipment updates and freight quote updates to ensure the most efficient shipping options.
• Monitor the phone queue and respond to questions from end users and customers.
• Collaborate with the larger Sales Support team on ongoing projects and initiatives.
• Perform other duties as assigned to support various departments and business needs.
• Maintain and update departmental documentation, processes, and procedures.

Skills

Well-organized

Time management

Multi-tasking

Communication skills

Attention to detail

Team collaboration

Problem-solving

Tools

ERP system

Order entry software

CRM tools

Job description

The Music People, Inc. is seeking a Customer Service Representative in Berlin, CT. This hybrid role involves handling a high volume of transactional work, order entry, and ERP data updates to support business operations.

In-office days are Tue and Thu, with other days remote, fostering a flexible schedule in a growing team. Responsibilities include creating orders, RMAs, updating ETAs and PO data, and providing shipment updates while collaborating with Sales Support on projects.