Sales Operations Coordinator

Zume Search; Elyria (OH); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Zume Search is seeking a Sales Support Specialist to join our Northeast Ohio team. You will balance customer interactions, organization, and administrative coordination while supporting a senior sales leader.

Expect to manage orders, communications, shipments, and day-to-day account activities in a fast-paced, relationship-driven environment. The role emphasizes personable, highly organized, detail-oriented individuals who can handle multiple priorities and maintain exceptional service

Competenze

• 2+ years in sales support or related roles.
• Strong organizational and written/verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Customer-service mindset with multi-tasking ability.

Mansioni

• Serve as main contact for customer inquiries and requests.
• Build relationships through professional, responsive communication.
• Assist with follow-up, order updates, and account questions.
• Prepare documentation, track requests, and coordinate internal comms.
• Support order lifecycle to ensure positive customer experience.

Conoscenze

Sales support

Customer service

Account coordination

Office administration

Microsoft Office

Outlook

Excel

Word

Communication

Organization

Strumenti

ERP systems

CRM systems

Order entry software

Descrizione del lavoro

A well-established Northeast Ohio manufacturing company is seeking a Sales Support Specialist to join its team and support a fast-paced, relationship-driven segment of the business.

This role is ideal for someone who enjoys balancing customer interaction, organization, and administrative coordination. Working closely with a senior sales leader, you'll help ensure customers receive exceptional service while keeping orders, communications, shipments, and day-to-day account activities running smoothly.

The successful candidate will be personable, highly organized, detail-oriented, and comfortable managing multiple priorities in a high-volume environment.

What You'll Do

• Serve as a primary point of contact for customer inquiries and requests.
• Build strong relationships with customers through professional and responsive communication.
• Assist with customer follow-up, order updates, and account-related questions.
• Support sales activities by preparing documentation, tracking requests, and coordinating internal communication.
• Help ensure a positive customer experience throughout the order lifecycle.

Order Management & Coordination

• Process customer orders and maintain accurate records.
• Monitor order progress and communicate status updates to customers.
• Coordinate shipments and delivery schedules with internal teams and logistics partners.
• Assist in resolving order, shipment, and service-related issues.
• Maintain detailed customer and order information within company systems.

Administrative & Organizational Support

• Provide day-to-day support to a senior sales leader.
• Manage schedules, priorities, and follow-up activities.
• Prepare reports, spreadsheets, and business correspondence.
• Track open items and ensure commitments are completed on time.
• Maintain organized records and documentation.

Cross-Functional Communication

• Work closely with production, operations, shipping, and customer service teams.
• Coordinate information between customers and internal departments.
• Help identify and resolve issues before they impact customer satisfaction.
• Support continuous improvement in communication and account management processes.

Qualifications

Required

• 2+ years of experience in sales support, customer service, account coordination, inside sales support, office administration, or a related role.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Strong customer service mindset and professional demeanor.

Preferred

• Experience in a manufacturing, distribution, logistics, or industrial environment.
• Background supporting sales teams or customer accounts.
• Experience with ERP, CRM, order entry, or business management systems.
• Familiarity with shipment coordination and logistics processes.

What We're Looking For

• Personable and relationship-oriented
• Highly organized and detail-focused
• Comfortable handling a high volume of activity and communication
• Proactive and dependable
• Able to think on their feet and solve problems independently
• Confident working with strong personalities and demanding situations
• Team-oriented and willing to jump in wherever needed