Sales Assistant

J. Kent Staffing; Beachwood (OH); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical insurance ~85% employer paid

Dental, Long-Term Disability, and Life insurance 100% employer paid

10 Paid Holidays

Tiered PTO Plan

401k and Profit Sharing after 12 months

Job summary

A distribution company in Beachwood, OH, is seeking an Account Administrator to provide customer support and assist in administrative tasks. The role requires excellent communication skills and a customer service mindset. Ideal candidates should have a high school diploma with a preference for further education and experience in customer service or inside sales. The position is full-time and offers a comprehensive benefits package.

Qualifications

• Excellent communication skills and strong customer service orientation are essential.
• Proficiency in Microsoft Office is required, strong Excel skills preferred.
• Prior customer service or inside sales experience is mandatory.

Responsibilities

• Communicate with customers via phone, email, and web chat.
• Collect order details and assist with contract review.
• Support the Outside Sales Representative in quoting.

Skills

Excellent written and verbal communication skills

Strong customer service orientation

Proficiency in Microsoft Office

Problem-solving abilities

Education

High school diploma

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Excel

ERP systems

Job description

1 week ago Be among the first 25 applicants

Pay: $45,000/year + a full benefits package including:

• Medical insurance ~85% employer paid
• Dental, Long-Term Disability, and Life insurance 100% employer paid
• 10 Paid Holidays
• Tiered PTO Plan based on length of employment
• 401k and Profit Sharing after 12 months of employment

Overview

Our client, a distribution company founded in the 1930s located in Beachwood, OH, is seeking an Account Administrator to join their team. The Account Administrator interacts with and supports the company's customers, vendors/partners, and the outside sales representatives. This position reports directly to the Account Administration and Compliance Manager. This is primarily a customer service oriented position with some administrative tasks/duties. The ideal candidate will be willing to learn/highly trainable, have a customer service oriented mindset, friendly/positive attitude, and looking for a long-term home!

Duties

• Communicate with customers via phone, email, and web chat to provide product and service information
• Collect necessary order details and assist with reviewing contracts for new and repeat business
• Support the Outside Sales Representative in quoting and price negotiations
• Respond to customer inquiries, including requests for quotes and product information
• Collaborate with suppliers to obtain pricing and delivery timelines
• Resolve customer issues and concerns by coordinating with Outside Sales, Quality, and other departments as needed
• Maintain accurate records of customer interactions, including inquiries, complaints, and follow-ups
• Monitor inventory levels for assigned customer products and provide updates as needed
• Assist with project management activities in collaboration with the Outside Sales Representative
• Perform additional related duties as assigned by management

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• Excellent written and verbal communication skills
• Strong customer service orientation with a focus on solution-based sales support
• Proven ability to manage multiple projects in a moderately paced environment
• Proficiency in Microsoft Office; strong Excel skills are a significant advantage
• Comfortable learning and using ERP systems and online procurement platforms
• Basic technical math and mechanical aptitude preferred
• Previous customer service or inside sales experience required
• Ability to read technical drawings or blueprints is a plus
• Must be able to sit and work at a computer for extended periods
• US Citizenship is required in compliance with federal regulations (ITAR)
• Must be able to pass a drug screening

Parking

Easy free parking lot!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Administrative, and Sales
• Industries
• Industrial Machinery Manufacturing