Sales Operations & Back‑Office Specialist

SGL Carbon SE; Strongsville (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

SGL Carbon SE in Strongsville, OH is seeking a Sales Support Specialist to assist Area Sales Managers and VP-Sales with various back-office tasks. Responsibilities include invoicing, organizing sales activities, supporting customer RFQs, and maintaining CRM data.

The ideal candidate holds an Associates Degree with 1-2 years of customer service experience, preferably within the chemical industry. Proficiency in SAP and fluency in English are essential; knowledge of Spanish or German is a plus.

Qualifications

• 1-2 years experience in customer service or technical customer service.
• Chemical industry experience is a plus.
• Fluent in English; Spanish or German is a plus.

Responsibilities

• Provide support to Area Sales Managers and VP-Sales.
• Organize daily sales back-office activities.
• Support RFQs and prepare corresponding quotations.
• Track open invoices and follow up on late payments.

Skills

Customer service skills

Technical customer service

Fluency in English

Knowledge of SAP

Understanding of technical documents

Education

Associates Degree or equivalent experience

Tools

SAP

Job description

SGL Carbon SE in Strongsville, OH is seeking a Sales Support Specialist to assist Area Sales Managers and VP-Sales with various back-office tasks. Responsibilities include invoicing, organizing sales activities, supporting customer RFQs, and maintaining CRM data.

The ideal candidate holds an Associates Degree with 1-2 years of customer service experience, preferably within the chemical industry. Proficiency in SAP and fluency in English are essential; knowledge of Spanish or German is a plus.