Strategic Sales Coordinator | Customer Growth & Support

Sun Chemical; Cincinnati (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Job summary

Sun Chemical is seeking a Sales Coordinator in Cincinnati, OH to support Sales Reps and manage accounts. You will help maximize selling time, drive customer satisfaction, and contribute to department goals.

The role emphasizes account coordination, order follow-up, data integrity in SAP and Salesforce, and collaboration across the supply chain. Two to three years in customer service or sales support and strong MS Office skills are required.

Qualifications

• High School graduate or equivalent.
• 2–3+ years in customer service, sales support, or sales.
• Client-driven with strong people skills.
• Excellent business communication, including verbal and written.
• Proficient with Word, Excel, Outlook.

Responsibilities

• Actively manage portfolio of accounts and liaise between the customer and the internal teams.
• Process day-to-day purchase order follow-up.
• Manage the Change in Demand process for the assigned customers.
• Initiate changes based on trend analysis of usage and coordinate information with supply chain; update Salesforce.com.
• Trend analysis and reporting of customer activity.
• Maintain customer master data in SAP and Salesforce; data cleansing with sales, and approval for changes.
• Enter into ETQ for resolution; investigate customer complaints and provide CAPA actions.
• Lead customer calls/meetings; attend quarterly business reviews.
• Manage returns and credit requests for assigned customer accounts with Billing/Returns.

Skills

Customer service

Sales support

Sales

People skills

Communication

Education

High School diploma

Tools

SAP

Salesforce

Excel

Job description

Sun Chemical is seeking a Sales Coordinator in Cincinnati, OH to support Sales Reps and manage accounts. You will help maximize selling time, drive customer satisfaction, and contribute to department goals.

The role emphasizes account coordination, order follow-up, data integrity in SAP and Salesforce, and collaboration across the supply chain. Two to three years in customer service or sales support and strong MS Office skills are required.