Sales Operations Analyst: AI-Driven Forecasting & Enablement

ServiceNow; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

ServiceNow is seeking a Sales Operations Analyst to improve the efficiency of the sales organization. The role serves as the first point of contact for operational questions from ServiceNow.org sellers and sales leaders, handling intake through resolution.

You will troubleshoot issues across CRM, forecasting, quotes, and GTM systems, collaborating with Compensation, HR, Finance and Sales Ops to drive accurate, timely outcomes.

Qualifications

• 2+ years of experience in Sales Operations or related role in software sales.
• Excellent organizational skills and ability to manage multiple operational requests in a fast-paced environment.
• Strong communication and problem-solving abilities with a proactive mindset.
• Ability to document processes and translate recurring questions into clear playbooks and guidance.

Responsibilities

• Serve as the first point of contact for operational questions from Sales teams, handling requests from intake through resolution.
• Research and troubleshoot operational issues, identify owners, gather information, and coordinate across teams for resolution.
• Support field compensation questions by researching discrepancies with Compensation, HR, Finance and Sales Operations.
• Coordinate across Sales Ops, Deal Desk and other functions to troubleshoot quotes, orders, approvals and bookings; monitor time-sensitive requests and escalate as needed.
• Act as a first-line troubleshooter for CRM, forecasting, quoting, and GTM systems; engage appropriate teams for data, process, or system issues.
• Maintain visibility of open requests, owners, next steps, blockers, and status; provide updates to requestors and Head of GTM Operations.
• Create and maintain an operational playbook, capturing recurring questions, escalation paths, and learnings; develop reusable checklists and intake guidance.

Skills

AI integration

Sales Operations

Communication

Attention to detail

Multitasking

Education

Bachelor's degree in Business/Finance/Operations or related field

Tools

PowerBI

Excel

Word

PowerPoint

Job description

ServiceNow is seeking a Sales Operations Analyst to improve the efficiency of the sales organization. The role serves as the first point of contact for operational questions from ServiceNow.org sellers and sales leaders, handling intake through resolution.

You will troubleshoot issues across CRM, forecasting, quotes, and GTM systems, collaborating with Compensation, HR, Finance and Sales Ops to drive accurate, timely outcomes.