Sales Ops Manager — AI‑Driven UAT & Insights

ServiceNow; San Diego (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

ServiceNow in San Diego is seeking a motivated Sales Operations Manager to join our in-office team three days per week. You will support and participate in User Acceptance Testing, manage the Global Sales Operations newsletter, and oversee quote and booking incident reviews and analytics.

A passion for process optimization is essential. The ideal candidate has strong sales operations experience, excellent writing skills, and a proven ability to drive cross-functional alignment across deals desk,

Qualifications

• Experience integrating AI into work processes or decision-making.
• Bachelor’s degree in Business, Marketing, or related field.
• 3 years of experience in sales operations, preferably B2B.
• Exceptional writing, editing, and communication skills.
• Strong organizational skills and attention to detail.
• Strong understanding of quoting processes and tools.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience with data analysis and performance metrics.

Responsibilities

• Participate in User Acceptance Testing (UAT) release cycles.
• Support UAT prep, test scripts, and kickoff activities.
• Coordinate defect reviews and signoff actions.
• Analyze quote or booking incidents and report trends.
• Collaborate with DT to review incidents and identify root causes.
• Prioritize backlog with data-driven insights and stakeholder input.
• Foster cross-functional relationships with sales, finance, legal, and DT.
• Develop and update process documentation for sales operations.

Skills

AI in workflows

Writing & editing

Project management

Data analysis

Education

Bachelor's degree in Business/Marketing

Tools

Quoting tools

Job description

ServiceNow in San Diego is seeking a motivated Sales Operations Manager to join our in-office team three days per week. You will support and participate in User Acceptance Testing, manage the Global Sales Operations newsletter, and oversee quote and booking incident reviews and analytics.

A passion for process optimization is essential. The ideal candidate has strong sales operations experience, excellent writing skills, and a proven ability to drive cross-functional alignment across deals desk,