Sales Operations 2 On-Site

LiveHire Limited; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Nike, Inc. in Boston, MA is seeking a Sales Operations 2 to support the Bulk/B2B growth. The role focuses on handling inbound demand, coordinating cross-functional order execution, and maintaining strong customer relationships for timely delivery.

You will drive pricing discussions, assist in product customization, and pursue outreach to gifting and institutional segments to scale revenue and strengthen the brand presence in the market.

Qualifications

• Lead intake and customer management for bulk orders, gathering inputs and guiding end-to-end ordering.
• Support pricing discussions using rate cards and assist product selection and customization.
• Drive outreach to target segments via cold calls in corporate gifting, hospitality, and universities.
• Track orders through full lifecycle and provide regular updates to customers.
• Identify process improvements to intake forms and customer experience.

Responsibilities

• Lead Intake & Customer Management: Manage bulk order inquiries via intake systems and email channels, gather inputs, and guide customers through ordering.
• Sales & Conversion: Support pricing discussions using rate cards and help clients with product selection and customization to convert leads.
• Business Development Support: Identify outreach targets across gifting, hotels, Sodexo, and universities.
• Order & Project Management: Track orders through lifecycle, monitor approvals and delivery milestones, provide updates.
• Process & Operational Improvement: Propose improvements to intake forms and customer experience.

Job description

Title: Sales Operations 2

Location: Boston, MA

Duration: 1-Year Contract

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries, and push the edges of what can be. We look for people who can grow, think, dream, and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders, and visionaries — people who bring skill and passion to a challenging, ever-evolving game.

Role Purpose

The Business Development & Sales Associate will support the growth of the Bulk/B2B business by:

• Capturing and converting inbound demand
• Supporting proactive pipeline generation
• Managing customer relationships and order intake
• Coordinating cross-functional execution for timely delivery

This role is critical to enabling the Bulk business to scale as both a revenue driver and brand-building channel.

Responsibilities

1. Lead Intake & Customer Management

• Manage bulk order inquiries via intake systems and email channels
• Gather key inputs (order size, customization requirements, timelines)
• Guide customers through the end-to-end ordering process

2. Sales & Conversion

• Support pricing discussions using standardized rate cards
• Partner with clients on product selection and customization options
• Convert inbound leads into confirmed orders

3. Business Development Support

• Identify and drive outreach (cold calls) to target segments:
• Corporate gifting and promotional agencies
• Services industry (hotels, restaurants, organizations like Sodexo)
• Universities and institutional partners

5. Order & Project Management

• Track orders through full lifecycle (inquiry → fulfillment)
• Maintain visibility into approvals, production timelines, and delivery milestones
• Provide regular updates to customers

6. Process & Operational Improvement

• Support improvements to intake forms and customer experience