Sales Operations 2

Nike; Boston (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Nike in Boston, MA seeks a Sales Operations professional for a 1-year contract to manage inbound demand, coordinate cross-functional delivery, and oversee customer order intake and relationships.

The role focuses on leading intake and customer management, guiding end-to-end ordering, and driving proactive pipeline activities with a client-centric approach.

Responsibilities

• Lead intake and customer management
• Manage bulk order inquiries via intake systems and email
• Gather inputs (order size, customization requirements, timelines)
• Guide customers through the end-to-end ordering process
• Sales and conversion
• Support pricing discussions using standardized rate cards
• Partner with clients on product selection and customization options
• Convert inbound leads into confirmed orders
• Identify and drive outreach (cold calls) to target segments: corporate gifting and promotional agencies
• Services industry (hotels, restaurants, organizations like Sodexo)
• Universities and institutional partners
• Order and project management: Track orders through full lifecycle (inquiry → fulfillment)
• Maintain visibility into approvals, production timelines, and delivery milestones
• Provide regular updates to customers
• Process and operational improvement: Support improvements to intake forms and customer experience

Job description

Work options: On-site
Onsite: Mon-Fri
Title: Sales Operations 2
Location: Boston, MA
Duration: 1-Year Contract

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries, and push the edges of what can be. We look for people who can grow, think, dream, and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders, and visionaries — people who bring skill and passion to a challenging, ever-evolving game.

Role Purpose

• Capturing and converting inbound demand
• Supporting proactive pipeline generation
• Managing customer relationships and order intake
• Coordinating cross-functional execution for timely delivery

Responsibilities

• Lead Intake & Customer Management
• Manage bulk order inquiries via intake systems and email channels
• Gather key inputs (order size, customization requirements, timelines)
• Guide customers through the end-to-end ordering process
• Sales & Conversion
• Support pricing discussions using standardized rate cards
• Partner with clients on product selection and customization options
• Convert inbound leads into confirmed orders
• Business Development Support
• Identify and drive outreach (cold calls) to target segments:
• Corporate gifting and promotional agencies
• Services industry (hotels, restaurants, organizations like Sodexo)
• Universities and institutional partners
• Order & Project Management
• Track orders through full lifecycle (inquiry → fulfillment)
• Maintain visibility into approvals, production timelines, and delivery milestones
• Provide regular updates to customers
• Process & Operational Improvement
• Support improvements to intake forms and customer experience