Sales Operations / Order Fulfillment Specialist

Confidential; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading e-commerce firm in California is seeking a Sales Operations Specialist to oversee the entire lifecycle of online orders. You’ll act as the Salesforce administrator, ensuring data integrity, managing the transition from sales to fulfillment, and optimizing processes for efficiency. The role requires 2–4 years of experience with a strong understanding of Salesforce and e-commerce platforms. This is a full-time, in-office position that plays a crucial role in enhancing customer satisfaction and operational excellence.

Qualifications

• 2–4 years in Sales Ops, E-commerce Operations, or Order Management.
• Advanced knowledge of Salesforce (Flows, Process Builder, Reporting).
• Familiarity with e-commerce platforms and their CRM integration.
• Attention to detail in order processing.
• Strong problem-solving skills to address order issues.

Responsibilities

• Act as the Salesforce administrator, maintaining data integrity.
• Manage the intake of online orders into the CRM.
• Coordinate the fulfillment process including inventory checks.
• Streamline sales and operations hand-off.
• Monitor shipment statuses and resolve delivery issues.
• Create dashboards to track sales metrics and fulfillment efficiency.

Skills

Salesforce

CRM Management

Process Optimization

Tools

Shopify

Magento

Job description

We are looking for a versatile Sales Operations Specialist who can bridge the gap between front-end sales and back-end delivery. In this role, you won't just be managing the CRM; you will be the air traffic controller for our online order management and fulfillment process.

The ideal candidate understands that a sale isn't truly "closed" until the customer has the product in their hands. You will leverage Salesforce to manage the entire lifecycle of a deal, from the initial click to the final shipment.

*This is a 5 days a week in-office position.

Key Responsibilities

• Salesforce & CRM Management: Act as the Salesforce administrator, maintaining data integrity and building workflows that automate the transition from "Closed-Won" to "Order Processing."
• Online Order Oversight: Manage the intake of orders from our online platforms, ensuring all data flows correctly into the CRM and accounting systems.
• Order Fulfillment: Coordinate the end-to-end fulfillment process. This includes verifying inventory availability, generating packing slips/invoices, and communicating with the warehouse or logistics partners.
• Process Optimization: Streamline the hand-off between sales and operations to reduce lead times and eliminate manual entry errors.
• Logistics Tracking: Monitor shipment statuses and proactively resolve any delays or delivery issues to ensure a high-quality customer experience.
• Reporting: Create dashboards that track not only sales metrics but also fulfillment efficiency (e.g., order accuracy rates and "time-to-ship").

Qualifications & Skills

• Experience: 2–4 years in Sales Ops, E-commerce Operations, or Order Management.
• CRM Expertise: Advanced knowledge of Salesforce (Flows, Process Builder, and Reporting).
• Technical Savvy: Experience with e-commerce platforms (e.g., Shopify, Magento) and how they integrate with CRMs.
• Detail-Oriented: A "measure twice, cut once" mentality—accuracy in order processing is critical to our bottom line.
• Problem Solver: The ability to troubleshoot why an order is stuck in the system and fix the root cause.

Why This Role Matters

You are the glue that holds our revenue engine together. By mastering both the Salesforce environment and the fulfillment pipeline, you ensure that our growth is backed by operational excellence and happy, returning customers.