Sales Officer

Mouratoglou Tennis Center; Noblesville (IN); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

The Mouratoglou Tennis Center Noblesville is seeking a Sales Officer to be the first point of contact for prospective members and convert interest into memberships. You will manage inquiries from initial contact through tours, trials, and enrollment, while helping current members maximize their experience.

You will report to the Center Director and collaborate with coaching and reception teams to drive growth and revenue.

Qualifikationen

• 2+ years of experience in sales, membership sales, hospitality, or customer service.
• Excellent written and spoken communication skills.
• Strong ability to convert enquiries into sales while maintaining service quality.
• Good organization and attention to detail, especially with contracts and payments.
• Calm, solution-oriented when busy; able to manage changing priorities.
• Flexible schedules and team-first attitude; interest in tennis or racquet sports is a plus.

Aufgaben

• Act as the main contact for prospective members via phone, WhatsApp, email, and in person.
• Respond quickly to enquiries about memberships, programs, and pricing.
• Convert inquiries, trials, and tours into memberships and enrollments.
• Present membership plans, coaching programs, camps, and services clearly.
• Identify upsell opportunities with existing members (private lessons, clinics, camps, events, retail).
• Follow up on trials, open enquiries, and expired leads.
• Process membership contracts, paperwork, and payment setup.
• Coordinate trial sessions and tours with coaching and operations staff.
• Keep lead records up to date in CRM and booking system.
• Support member retention and win-back efforts with targeted offers.
• Track sales activity and prepare performance reports.
• Share local market insights on pricing, competition, and demand.

Kenntnisse

Sales experience

Customer service

Communication

Organization

Problem solving

Team player

Bilingual (English/Spanish)

Bilingual (English/French)

Interest in tennis

Jobbeschreibung

As part of our continuous growth, we are hiring a Sales Officer to join the Mouratoglou Tennis Center Noblesville an ideal destination to experience world-class tennis and padel in the heart of the Midwest.

About The Role

As Sales Officer, you will be the first person prospective members talk to and the person who turns their interest into membership. You will manage enquiries from the first call or WhatsApp message through tours, trials, and enrollment. You will also help existing members get the most from the club. You will report to the Center Director and work closely with our coaching and reception teams. You will have a direct impact on the center's growth and revenue.

Roles And Responsabilities

• Act as the main point of contact for prospective members by phone, WhatsApp, email, and in person
• Respond quickly and professionally to enquiries about memberships, programs, and pricing
• Turn enquiries, trials, and tours into memberships and program enrollments
• Present membership plans, coaching programs, camps, and services clearly and accurately
• Find upsell opportunities with existing members, such as private lessons, clinics, camps, events, and retail
• Follow up on trials, open enquiries, and expired leads
• Process membership contracts, paperwork, and payment set-up
• Coordinate trial sessions and tours with coaching and operations staff
• Keep lead records up to date in our CRM and booking system
• Support member retention by flagging at-risk members and coordinating win-back offers
• Track sales activity and prepare regular performance reports
• Share local market insights, including competitor activity, pricing, and demand trends
• Help build and improve sales processes across the team

Profile

• 2+ years of successful experience in sales, membership sales, hospitality, or customer service. A sports or fitness club background is a plus.
• Excellent written and spoken communication skills
• A natural ability to convert enquiries into sales while keeping service quality high
• Strong organization and attention to detail, especially with contracts and payments
• The ability to stay calm and solution-oriented when it's busy
• Flexibility with schedules and changing priorities
• A positive, team-first attitude and openness to feedback
• An interest in tennis or racquet sports is a strong plus
• Bilingual English/Spanish or English/French