Front Desk Officer

Mouratoglou; Malden (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mouratoglou is seeking a guest-focused team member in Malden, MA to manage client inquiries and bookings for our tennis center. You will handle communications via WhatsApp, email and phone, respond to program questions, and assist with bookings, payments and rescheduling.

A polished presence and strong interpersonal skills are essential for maintaining our member-first approach. Experience in hospitality or luxury service is preferred, with training provided for our booking and POS systems.

Qualifications

• Polished, professional presence with genuine warmth and interpersonal skill.
• Experience in hospitality, luxury retail, private club, or high-end customer service preferred.
• Comfortable with booking/scheduling software and point-of-sale systems (training provided).
• Strong multitasking ability in a dynamic, member-facing environment.
• Passion for racquet sports and community-building is a strong plus.
• Reliable, punctual, and adaptable to a flexible schedule.

Responsibilities

• Manage client communications via WhatsApp, email and phone.
• Respond to inquiries regarding lessons, programs, schedules, prices and availability.
• Assist clients with bookings, confirmations, payments and rescheduling.
• Provide clear and accurate information about the center’s services.
• Suggest suitable alternatives when a requested service or time slot is unavailable.
• Help convert client inquiries into bookings while maintaining excellent service.
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams.
• Support reception and pro shop operations when required.
• Maintain organized communication records and ensure reliable follow-up.

Skills

Hospitality

Interpersonal skills

Booking software

POS systems

Multitasking

Reliability

Tools

Booking software

POS systems

Job description

• Manage client communications via WhatsApp, email and phone

• Respond to inquiries regarding lessons, programs, schedules, prices and availability

• Assist clients with bookings, confirmations, payments and rescheduling

• Provide clear and accurate information about the center’s services

• Suggest suitable alternatives when a requested service or time slot is unavailable

• Help convert client inquiries into bookings while maintaining excellent service

• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams

• Support reception and pro shop operations when required

• Maintain organized communication records and ensure reliable follow-up

• Uphold club standards and etiquette with a friendly, member-first approach

• Assist with opening/closing procedures, including cash handling and reporting

• Polished, professional presence with genuine warmth and interpersonal skill

• Experience in hospitality, luxury retail, private club, or high-end customer service preferred

• Comfortable with booking/scheduling software and point-of-sale systems (training provided)

• Strong multitasking ability in a dynamic, member-facing environment

• Passion for racquet sports and community-building is a strong plus

• Reliable, punctual, and adaptable to a flexible schedule