Inside Sales Representative

Mouratoglou Tennis Center; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Mouratoglou Tennis Center is seeking an Inside Sales Representative in Miami to engage with leads, understand client goals, and book visits or trials. The role requires a confident phone presence, excellent listening skills, and resilience to handle a high call volume.

You will work from our Miami location with a focus on delivering great first experiences, coordinating with staff, and meeting daily and monthly targets for calls and appointments.

Qualifications

• High school diploma or equivalent.
• Confident, warm phone manner; comfortable making a high volume of calls daily.
• A good listener who quickly understands what someone is looking for.
• Resilient and positive; takes a "not now" in stride and keeps going.
• Organized and disciplined with follow-ups and data entry; comfortable using a CRM.
• Experience in phone sales, customer service, hospitality or retail is a plus
• Bilingual English/Spanish or English/French.
• Interest in tennis, padel or sports is a plus.

Responsibilities

• Call new and existing leads from our CRM.
• Hold short, friendly conversations to understand each person's level, goals and availability.
• Book interested prospects for a club visit, tour, trial session or meeting with the club team, and confirm each appointment by text or email.
• Follow up on missed calls, no-shows and leads who were not ready yet, following the team's follow-up schedule.
• Answer inbound calls and messages from prospects and members, give clear information on facilities, programs and pricing, and route requests to the right club team.
• Log every call, outcome and next step accurately in the CRM.
• Coordinate with club staff so that every booked visit is ready and prospects have a great first experience.
• Meet daily and monthly targets for calls completed, appointments booked and appointment attendance.

Skills

Phone sales

Customer service

Active listening

CRM management

Education

High school diploma or equivalent

Tools

CRM software

Job description

As an Inside Sales Representative, you reach out to people who have shown interest in our tennis and padel clubs and invite them to come and discover us. You work through a steady flow of leads by phone, find out what each person is looking for, and book them for a club visit, a trial session or a meeting with the club team. You also answer incoming calls from prospects and members.

Key responsibilities

• Call new and existing leads from our CRM
• Hold short, friendly conversations to understand each person's level, goals and availability.
• Book interested prospects for a club visit, tour, trial session or meeting with the club team, and confirm each appointment by text or email.
• Follow up on missed calls, no-shows and leads who were not ready yet, following the team's follow-up schedule.
• Answer inbound calls and messages from prospects and members, give clear information on facilities, programs and pricing, and route requests to the right club team.
• Log every call, outcome and next step accurately in the CRM.
• Coordinate with club staff so that every booked visit is ready and prospects have a great first experience.
• Meet daily and monthly targets for calls completed, appointments booked and appointment attendance.

Qualifications

• High school diploma or equivalent.
• Confident, warm phone manner; comfortable making a high volume of calls every day.
• A good listener who quickly understands what someone is looking for.
• Resilient and positive; takes a "not now" in stride and keeps going.
• Organized and disciplined with follow-ups and data entry; comfortable using a CRM.
• Experience in phone sales, customer service, hospitality or retail is a plus
• Bilingual English/Spanish or English/French.
• Interest in tennis, padel or sports is a plus.