Sales Officer

Mouratoglou; Noblesville (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Mouratoglou Tennis Center Noblesville is hiring a Sales Officer to greet prospective members and convert inquiries into memberships. You will manage calls, chats, tours, trials, and enrollment while supporting current members to maximize engagement.

You will report to the Center Director and collaborate with coaching and reception teams. Strong sales mindset, customer service focus, and bilingual abilities are valued at this fast-paced club.

Qualifications

• 2+ years of successful experience in sales, membership sales, hospitality, or customer service.

Responsibilities

• Act as main point of contact for prospective members by phone, WhatsApp, email, and in person.
• Respond quickly and professionally to enquiries about memberships, programs, and pricing.
• Turn enquiries, trials, and tours into memberships and program enrollments.
• Present membership plans, coaching programs, camps, and services clearly and accurately.
• Find upsell opportunities with existing members, such as private lessons, clinics, camps, events, and retail.
• Follow up on trials, open enquiries, and expired leads.
• Process membership contracts, paperwork, and payment set-up.
• Coordinate trial sessions and tours with coaching and operations staff.
• Keep lead records up to date in our CRM and booking system.
• Support member retention by flagging at-risk members and coordinating win-back offers.
• Track sales activity and prepare regular performance reports.
• Share local market insights, including competitor activity, pricing, and demand trends.
• Help build and improve sales processes across the team.

Skills

Sales

Customer service

Communication

Organization

Bilingual English/Spanish or English/F

Tools

CRM

Booking system

Job description

As part of our continuous growth, we are hiring a Sales Officerto join the Mouratoglou Tennis Center Noblesville an ideal destination to experience world-class tennis and padel in the heart of the Midwest.

About the Role

As Sales Officer, you will be the first person prospective members talk to and the person who turns their interest into membership. You will manage enquiries from the first call or WhatsApp message through tours, trials, and enrollment. You will also help existing members get the most from the club. You will report to the Center Director and work closely with our coaching and reception teams. You will have a direct impact on the center's growth and revenue.

Roles and Responsabilities

• Act as the main point of contact for prospective members by phone, WhatsApp, email, and in person

• Respond quickly and professionally to enquiries about memberships, programs, and pricing

• Turn enquiries, trials, and tours into memberships and program enrollments

• Present membership plans, coaching programs, camps, and services clearly and accurately

• Find upsell opportunities with existing members, such as private lessons, clinics, camps, events, and retail

• Follow up on trials, open enquiries, and expired leads

• Process membership contracts, paperwork, and payment set-up

• Coordinate trial sessions and tours with coaching and operations staff

• Keep lead records up to date in our CRM and booking system

• Support member retention by flagging at-risk members and coordinating win-back offers

• Track sales activity and prepare regular performance reports

• Share local market insights, including competitor activity, pricing, and demand trends

• Help build and improve sales processes across the team

• 2+ years of successful experience in sales, membership sales, hospitality, or customer service. A sports or fitness club background is a plus.

• Excellent written and spoken communication skills

• A natural ability to convert enquiries into sales while keeping service quality high

• Strong organization and attention to detail, especially with contracts and payments

• The ability to stay calm and solution-oriented when it's busy

• Flexibility with schedules and changing priorities

• A positive, team-first attitude and openness to feedback

• An interest in tennis or racquet sports is a strong plus

• Bilingual English/Spanish or English/French